NEW POSITION TITLE - Volunteer - Greeter

The Volunteer Greeter creates a warm, welcoming first impression for clients and families upon arrival. This role supports front-end operations by facilitating communication with clinicians and helping maintain an organized, inviting waiting area. 

Volunteers will receive a list of available time slots and may sign up based on their availability. Scheduling will prioritize less busy hours to ensure a manageable and supportive environment.

Key Responsibilities

• Greet clients and families promptly and warmly as they arrive.
• Notify the appropriate clinician of each client’s arrival.
• Maintain a clean, organized, and welcoming waiting area by straightening chairs, toys, and reading materials.
• Assist with light cleaning tasks, such as wiping down toys and shared items.
• Provide basic administrative support, including:
  • Assembling workbooks
  • Preparing welcome packets
  • Making reminder calls for upcoming appointments
• Utilize CareLogic for limited, supervised tasks (e.g., checking in clients or viewing appointment status), as appropriate to the role.

This is a strictly voluntary, unpaid position. Volunteers will not perform duties that replace paid staff responsibilities or require specialized training. Access to systems such as CareLogic will be limited, role-appropriate, and supervised to maintain compliance with confidentiality standards, labor laws, and organizational policies.

• Friendly, approachable, and comfortable interacting with children and families
• Reliable, punctual, and dependable
• Strong attention to detail
• Ability to maintain confidentiality and professionalism at all times
• Willingness to follow all organizational policies related to client privacy and system access