TASC Operations - Director of Operations-US

Overview: The COLI/ BOLI Director of Service Operations manages Talcott’s team in support of the Corporate-Owned Life Insurance (COLI) and Bank-Owned Life Insurance (BOLI) programs. Our selected candidate shall manage a 14-person team supporting best in class, COLI/BOLI and high-net worth client service for this niche market. The COLI/BOLI team collaborates closely across other departments including Treasury, Actuary, Legal and Investments. This segment supports specialized assets used to informally fund employee benefit obligations, manage balance-sheet risk and optimize after‑tax returns. These are long-term financial instruments tied to benefit funding, deferred compensation and executive retention.   This position is a key operational function within the organization accountable for directing policies, processes and initiatives in support of this business. Additional accountabilities include complex issue resolution and a vision for shaping functional strategy, operational efficiency and aligning team efforts with broader organizational goals. Our selected candidate shall work out of our Hartford, CT. office on a hybrid schedule. A full-time remote work arrangement will also be considered for this position.   Responsibilities:   Lead a 14-person team that services Talcott’s Corporate, Bank Owned and High Net Worth Life Insurance business operations team Provide leadership that models process excellence and inspires team success Support client contractual deliverables within approved service level agreements, guidelines and regulations ensuring alignment with organizational priorities Promote the team delivery of best-in-class customer service to clients, brokers and third-party service providers with oversight of key operational metrics and outcomes Develop and execute strategic initiatives to support advancement of business goals Oversee the creation and implementation of policies, procedures, and budgets that enable operational effectiveness Support escalated transactions pertaining to policy interpretation and adherence to service agreements Evaluate operational performance in support of continuous improvement initiatives for the team Drive organizational success through participation in strategic cross-functional team planning sessions and processes workflow discussions to ensure overall organizational success  Qualifications:   College degree is strongly preferred or equivalent work experience Minimum of 8 years of progressive life insurance leadership experience  Minimum of 8 years of experience with private placement life insurance Experience leading transformational business change is highly preferred Demonstrated ability to work in fast paced, dynamic work environment Strong written and verbal communication skills, with the ability to convey complex issues clearly Passion for driving team collaboration, positive client experience and productivity Must be able to manage competing priorities, build relationships and work within a fast-paced matrixed environment  Ability to proactively identify, define and resolve complex problems Strong organizational and problem-solving skills with proven attention to detail  Solid MS Office proficiency with the aptitude to learn new technologies Strong capacity to drive ongoing process improvement and organizational efficiency opportunities