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Job Description
Job Summary
Accountable for end-to-end ownership and execution of assigned enterprise accounts, including business development support, contract negotiation, implementation, and ongoing account management. Partners with Director, Enterprise Growth & Strategic Accounts to execute account strategies that drive revenue growth, client satisfaction, and long-term retention.
Leads day-to-day management and performance of assigned accounts, identifying opportunities to expand relationships, optimize contract performance, and increase market share within defined accounts. Supports the development and execution of strategic account plans aligned to client objectives and broader business goals.
Serves as the primary point of contact for assigned clients, coordinating cross-functional resources to deliver integrated solutions and ensure successful contract execution and service delivery across a diverse portfolio of offerings.
Job Responsibilities
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Accountable for end-to-end ownership and execution of assigned enterprise accounts, including business development support, contract negotiation, implementation, and ongoing account management. Partners with Director, Enterprise Growth & Strategic Accounts to execute account strategies that drive revenue growth, client satisfaction, and long-term retention.
Leads day-to-day management and performance of assigned accounts, identifying opportunities to expand relationships, optimize contract performance, and increase market share within defined accounts. Supports the development and execution of strategic account plans aligned to client objectives and broader business goals.
Serves as the primary point of contact for assigned clients, coordinating cross-functional resources to deliver integrated solutions and ensure successful contract execution and service delivery across a diverse portfolio of offerings.
Job Responsibilities
- Leads, helps develop and implements client service programs which directly support both tactical and strategic service needs of the client and Company objectives. Identifies, recommends, and implements process improvements, service model changes, and client satisfaction tools to ensure a positive account relationship which fosters client retention.
- Negotiating contracts as well as ensuring smooth implementation and pull through of contracts through collaboration across all responsible teams (C&P, Operations, etc.).
- Develops, implements, and assesses a client services models targeted at optimizing client satisfaction and retention. May play an integral role in a team approach in closing a potential client.
- Provide overall strategic and tactical leadership of collaborative initiatives with field sales personnel within region. Develop and maintain strong alliance efforts with internal teams to ensure access and pull-through of products and/or programs.
- Implements and executes account strategies for high profile, strategic customers in collaboration with Sales/Account Management leadership.
- Manage customer relationships, and identifies opportunities within existing customers to increase account penetration, and capitalize on contract opportunities.
- Develops and fosters positive inter-and intra-departmental working relationships with other departments and business units. Responsible for providing a collaborative customer-facing, problem-solving environment with Sales, Marketing, Operations, and systems with the vision of enhancing Company market leadership. May be required to act as liaison between National Account Director and regional accounts.
- May be responsible for achieving budgeted sales within assigned region or assigned accounts.
- Provides coaching, mentoring, counseling and training as directed by Sales leadership.
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.