Medical Assistant Lead (69103)

Department: Medical Support

Position: Medical Assistant Lead                                                                                                              

Employee Category: Non-Exempt 

Reporting Relationship: Practice Administrator

 

Character first Qualities:

• Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
• Cautiousness- Knowing the importance of right timing in accomplishing right actions.
• Compassion- Investing whatever is necessary in healing the hurts of others.
• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Initiative- Recognizing and doing what needs to be done before I am asked to do it.

 

Summary of Duties and Responsibilities:

The Medical Assistant Lead serves as a clinical expert and resource, demonstrating advanced competency across service lines while mentoring and precepting other Medical Assistants. This role supports consistency, quality, and clinic readiness across operations.

 

Primary Duties and Responsibilities:  

1. Serves as a clinical expert and resource, demonstrating advanced proficiency across service lines.
2. Performs complex clinical workflows independently and supports clinic readiness and consistency.
3. Precepts and mentors Medical Assistants, providing real-time guidance, coaching, and skill reinforcement within scope.
4. Is an expert and can easily rotate between multiple service lines (e.g., Family Medicine, Pediatrics, Women’s Health) as business needs permit.
5. Serves as a preceptor for the onboarding and competency development of new MAs in collaboration with clinic leadership and trainers.
6. Reinforces adherence to clinical policies, standards, and EMR workflows to promote quality and safety.
7. Identifies trends, risks, or workflow gaps and escalates appropriately to leadership.
8. Communicates effectively with interdisciplinary teams to support clinic flow and patient experience.
9. Adapts to operational needs by floating between clinics as assigned to maintain continuity of care.
10. Serves as a stabilizing clinical presence during periods of change, high volume, or staffing gaps.
11. Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.  Provides leadership and works with all staff to achieve the goals of the “Quintuple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
12. Embodies the strength of personal character.  Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.  Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
13. Performs other duties as assigned.

Requirements, Special Skills or Knowledge:  

1. High School Diploma or GED. 
2. Medical Assistant Certification plus one (1) year experience or three (3) or more years of equivalent experience. 
3. Experience with EPIC.
4. Experience across more than one service line and the ability to lead assigned clinical workflows.
5. Expert in Medical Assistant Sr core competencies.
6. Must complete and pass CPR course within 90 days of employment.
7. Ability to travel 25% or more within state between clinics.
8. Expert computer skills including data entry and typing.
9. Expert knowledge of the instrumentation used in lab point of care testing.
10. Ability to maintain confidentiality of information private and in accordance with HIPAA and Variety Care policy.
11. Ability to effectively communicate with the patient population.
12. Ability to work in a multi-faceted, fast-paced work environment.  

 

Preferred Requirements, Special Skills or Knowledge:  

1. Medical Assistant Certificate preferred; demonstrated advanced clinical proficiency and mentorship/precepting competencies may be considered in lieu of certification.
2. Previous clinic or primary practice experience.
3. Bilingual (English/Spanish) Speak, write and comprehend.

Essential Functions: 

1. Able to lift at least 25 pounds
2. Able to assist patients onto and off of exam table when asked or directed