Head - IT Applications
Job Description
The Role
We are seeking a highly skilled and motivated Head of IT Applications to join our EIT team.
As the Head of IT Applications, you will be responsible for driving transformation & innovation by leveraging technology, while ensuring stable day-to-day services of JADE applications at a Global Level. You will be leading a team of Application Specialists and be responsible for their growth and skills enhancement
The position is based out of Pune
Responsibilities
Strategic Planning and Roadmap :
Collaborate with business stakeholders to understand their needs, objectives, and challenges.
Develop an Integrated Application Roadmap, aligning it with business outcomes and IT capabilities.
Business Relationship Management:
Establish strong relationships with business units, acting as a trusted advisor and partner.
Regularly engage with business stakeholders, manage expectations, and identify opportunities for improvement.
Transformation and Innovation:
Identify and evaluate emerging technologies and trends that can drive transformation and innovation.
Collaborate with business units to develop and implement technology-driven initiatives driving productivity and efficiencies
Service Delivery and Operational Management
Serve as the primary point of contact and subject matter expert for all JADE Business applications.
Ensuring the delivery of IT Application services meets the agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
Managing IT Delivery projects, including planning, scheduling, and executing project tasks, managing project risks, issues, and dependencies.
Ensure application performance, availability, and security meet or exceed SLAs
Implement and maintain ITIL best practices and processes
Oversee the incident management process (Including major Incidents), ensuring timely resolution of issues
Lead problem management activities to identify root causes and prevent recurrence
Collaborating with cross-functional teams, including IT operations, infrastructure, software development, and business stakeholders, to define and deliver IT services.
Developing and implementing service improvement plans to enhance service quality and customer satisfaction.
Ensuring compliance with industry and regulatory standards, including data privacy, security, and compliance.
Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field.
MBA degree is desirable
Strong analytical skills to assess service performance and make data-driven recommendations.
Ability to manage multiple priorities in a fast-paced environment.
Experience
At least 15 years of experience leading Global IT Applications teams in Commercial, Project Delivery, Business Analytics, Finance, Procurement and HR functions
Has worked in a Global and multi-cultural environment
Proactive approach to drive change and improving user experience
Experience in driving transformation and innovation. Exposure to Digital/AI ways of working preferred
Communicating effectively with stakeholders, including executives, business leaders, and technical teams
Excellent People Management skills, develop Talent and growth
Up to date with current technology, industry trends, and developments