Job Description
CRM Manager
We’re looking for a CRM Manager to join our Customer Marketing Team at Betfair part of Flutter UK & Ireland.
As CRM Manager for Betfair, you will play a pivotal role in driving growth across the UK & Ireland through lifecycle marketing. You will lead the delivery of CRM strategies across activation, retention, and reactivation, creating personalised, data-driven customer experiences across multiple channels.
Reporting to the Senior CRM Campaign Manager and managing two CRM Executives, you will collaborate with CRM, Commercial, Analytics, Brand, Product, Data and Planning teams to deliver innovative customer journeys and automated communications that deepen engagement, strengthen customer value, and drive commercial performance.
What you’ll be working on:
Delivering CRM strategies that support commercial objectives and customer growth.
Supporting Planning to translate priorities and propositions into targeted CRM campaigns.
Driving segmentation, targeting, and personalisation to ensure customers receive relevant communications at the right time.
Partnering with Analytics and Data teams to define KPIs, measure performance and generate actionable insights.
Leading test-and-learn initiatives to continuously improve campaign performance.
Managing the end-to-end execution of campaigns, ensuring quality, accuracy and timely delivery.
Working closely with Brand teams to ensure communications are consistent, compelling, and aligned to Betfair's tone of voice.
Ensuring all activity complies with regulatory, GDPR, and data governance requirements.
Managing and developing two CRM Executives through coaching, performance management, and ongoing support.
How you’ll play to win:
Proven experience in CRM, lifecycle marketing, or digital marketing roles.
Strong customer focus, using insight and data to shape communications and experiences.
Excellent communication and stakeholder management skills, with the ability to influence at all levels.
Strong commercial awareness and a results-driven approach to performance improvement.
Ability to manage creative development and campaign execution to a high standard.
Collaborative working style, building effective relationships across cross-functional teams.
Experience working within complex matrix organisations and managing multiple stakeholders
What's in it for you:
Flexible ways of working – home or office, it’s your choice!
£1,000 learning fund
Bonus scheme
Unlimited Holiday
Pension contribution scheme
Private healthcare
Access to thousands of Udemy courses
Invest via the Company Sharesave Scheme
16 hours paid volunteering time per year
About Betfair:
Imagine a job that doesn’t feel like work at all.
At Betfair, we love what we do. Our people are passionate about their work and part of our culture is recognising and celebrating all our successes. Our Gameplan is simple: we play as a team, we play fair and we play to win.
Our business was born to create a fairer betting marketplace. Today, we’re the world's biggest online betting exchange, one of the top 75 most valuable brands in the UK, and part of Flutter.
As part of the UK & Ireland region of Flutter – Betfair is included in a collection of big-hitting entertainment brands such as Paddy Power, PokerStars, Sky Betting & Gaming and tombola.
Set your own odds and start a career with Betfair.
About Flutter
Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to change our industry for the better, making use of our significant scale and challenger mentality.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.