Quality & Enablement Lead - TikTok LIVE Ecosystem

About the Team The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.

Responsibility:

• Lead and develop a team to ensure consistent policy comprehension internally and improve moderation quality through audit, QA, and calibration in partnership with enforcement teams
• Define standards and SOPs to evaluate and improve LLM reasoning, generating high-quality data to support model training, evaluation, and policy enforcement
• Establish AI-powered research frameworks to enable effective policy analysis, identify gaps, and support policy iteration and development
• Translate data insights into clear strategies and actionable team priorities, manage internal allocation of resources and bandwidth to align with business goals
• Partner with cross-functional stakeholders (Product, Ops, Policy, Data Science, etc.) to drive alignment and ensure successful delivery of initiatives
• Navigate competing priorities and constraints across stakeholders to make informed decisions, drive outcomes, and elevate and maintain the team's comprehension of live content and policies
• Drive clear and effective communication across teams and leadership to ensure alignment and transparency

Minimum Qualifications

• BA/BS degree
• 5+ years of relevant experience, including 3+ years in content safety, quality, moderation, monetization, or related domains
• 2+ years of experience leading and developing high-performing teams
• Experience working on UGC and/or PGC products, with a strong understanding of content ecosystems
• Strong stakeholder management skills, with the ability to drive alignment across complex cross-functional environments
• Strong analytical and problem-solving skills, with the ability to translate data into actionable strategy and drive data-informed execution
• Excellent communication skills with the ability to influence stakeholders across different levels

Preferred Qualifications:

• Proficiency in SQL, Tableau, and/or other data analysis/visualization tools
• Experience working with LLMs, including evaluation, prompting, data quality improvement, or reinforcement learning from human feedback (RLHF) for leading AI/LLM companies
• Experience in bilingual environment is a plus