Director of Club Operations, Barton Creek Country Club

THE DIRECTOR OF CLUB OPERATIONS OPPORTUNITY AT BARTON CREEK COUNTRY CLUB Barton Creek Country Club in Austin, Texas, is seeking a Director of Operations who brings exceptional leadership, strong operational expertise, and a passion for delivering an elevated private club experience. The ideal candidate is a highly visible, engaging, and polished hospitality professional with a proven ability to lead diverse teams and execute at a high level across multiple departments. This role is integral to the success of one of Texas’ premier private club environments, overseeing key operational areas of Barton Creek Country Club including Housekeeping, Kids Club, Fitness, Health Club Locker Facilities, Pool Operations & Swim Club, and Racquets Pro Shop. The Director of Operations will partner closely with Club leadership to ensure alignment across all facets of these operations, while continuously enhancing the member and guest experience through consistency, attention to detail, and strong execution. Barton Creek Country Club operates as part of the Omni Barton Creek Resort & Spa. In addition to serving its membership, the Club supports resort guests who utilize golf, fitness, racquets, and select Club amenities. This role plays a key part in ensuring a seamless and consistent experience across both member and resort guest usage. While not directly responsible for Food & Beverage, the Director of Operations will maintain a general awareness of F&B service and presentation as part of the overall Club experience, offering perspective when appropriate to support consistency across the property. The successful candidate will demonstrate strong financial acumen, leadership presence, and the ability to inspire teams while maintaining a culture rooted in service excellence, accountability, and continuous improvement. POSITION OVERVIEW Member & Guest Experience Maintain a highly visible presence throughout the Club, actively engaging with members and resort guests Foster a culture of hospitality that consistently exceeds expectations Ensure all areas deliver a clean, safe, and well-maintained environment Support a seamless experience across member and resort guest usage Respond promptly and effectively to feedback and opportunities for improvement Leadership & Team Development Lead, mentor, and develop department leaders across Barton Creek Country Club Housekeeping, Kids Club, Fitness, Health Club Locker Facilities, Pool Operations, Swim Club, and Racquets Shop Partner with Human Resources to recruit, train, and retain top talent Promote a culture of accountability, teamwork, and professional growth Serve as a key advocate for training and development, reinforcing a culture aligned with Forbes service standards Operational Excellence Oversee daily operations to ensure consistency in service delivery across all assigned areas Establish and reinforce standards for cleanliness, safety, and presentation Drive improvements in programming, staffing, and member engagement Ensure adherence to Club standards, policies, and operational objectives Demonstrate expertise in Club and resort software systems, ensuring effective utilization, training, and accountability across all departments Act as an integral part of Omni processes, ensuring alignment with company standards, reporting, and operational workflows Financial Management Support the development and execution of operating and capital budgets within areas of responsibility Monitor performance metrics and identify opportunities for improvement Work collaboratively with leadership to manage expenses and improve operational efficiency INITIAL PRIORITIES OF THE ROLE Build strong relationships with members and team members through visibility and engagement Evaluate and elevate cleanliness, service standards, and consistency across all operational areas Align departmental leaders around clear expectations and accountability Strengthen communication and collaboration across all areas of the Club Identify quick wins that enhance the overall member and guest experience CANDIDATE QUALIFICATIONS 5 - 7+ years of progressive leadership experience in a private club, resort, or high-end hospitality environment Proven success managing multi-dimensional operations Strong interpersonal, communication, and leadership skills Financial acumen with experience in budgeting and performance management A visible, hands-on leadership style with a commitment to excellence Demonstrated proficiency in hospitality and club management systems, with the ability to lead training and adoption across teams Experience working within structured brand standards and service environments such as Forbes Travel Guide is strongly preferred EDUCATION & CERTIFICATIONS Bachelor’s degree preferred (Hospitality Management or related field) CCM or other industry certifications are a plus