OAG - Crime Victim Services | Manager III | 26-0537

GENERAL DESCRIPTION
The Manager position involves complex supervisory work administering the daily operations and activities of the Eligibility section of the Crime Victims’ Compensation (CVC) Program. Work involves establishing goals and objectives; developing guidelines, procedures, rules, and regulations; developing schedules, priorities, and standards for achieving established goals; coordinating and evaluating business function, section and division activities. Plans, assigns, and supervises the work of others.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas.  As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

 
ESSENTIAL POSITION FUNCTIONS

• Supervises the Eligibility Section of the CVC program by making employee-related decisions including, but not limited to: hiring; implementing disciplinary actions, assigning and reassigning job duties, and conducting performance evaluations
• Oversees the decision making of the CVC claim process for the purpose of determining eligibility according to the provisions of the Texas Crime Victims’ Compensation Act
• Plans section’s assignments and establishes priorities for work load and special projects and ensures completion within established guidelines
• Ensures and maintains knowledge of the Crime Victims’ Compensation Act and administrative rules for the management of the section
• Recommends, writes and reviews policies and procedures for all operational and administrative functions of the section
• Prepares comprehensive, concise and accurate written production and status reports and correspondence as appropriate
• Develops and recommends automated system processes for section functions that enhance efficiency
• Consults and assists in the training of victim witness coordinators, liaisons, law enforcement, staff members, applicants and victim advocates
• Represents the Division at conferences and planning meetings; maintains contact with constituency groups
• Performs related work as assigned
• Maintains relevant knowledge necessary to perform essential job functions
• Attends work regularly in compliance with agreed-upon work schedule
• Ensures security and confidentiality of sensitive and/or protected information
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS

• Education: Graduation from high school or equivalent
• Education: Bachelor’s degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: criminal justice, customer service, social service, experience interacting with persons in emotional stress or crisis
• Experience: Eight years of full-time experience working in the following (or closely related) fields: criminal justice, customer service, social service, experience interacting with persons in emotional stress or crisis
• Skill in handling multiple tasks, prioritizing, and meeting deadlines
• Skill in effective oral and written communication
• Skill in exercising sound judgment and effective decision making
• Ability to receive and respond positively to constructive feedback
• Ability to work cooperatively with others in a professional office environment
• Ability to provide excellent customer service
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
• Ability to arrange for personal transportation for business-related travel
• Ability to work more than 40 hours as needed and in compliance with the FLSA
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5% 

PREFERRED QUALIFICATIONS

• Education: Four years’ experience in a supervisory role
• Experience: Eight years’ full-time experience in a high-volume claims processing environment that included the adjudication of crime victim compensation claims
• Experience in medical bill practices and procedures
• Skills: Extensive knowledge of the issues of victimization and the victim service delivery system in Texas
• Abilities: Proficiently read, write, and speak Spanish
• Other Language: Ability to proficiently read, write, and speak Spanish

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER