Job Description
Location: Spain | Remote
Occasional travel to the office or to customer appointments
Focus: Loyalty Programs & Promotion Engine
Your Role with Us:
As a Loyalty Consultant, you will take ownership of the design, implementation, and continuous development of loyalty and promotion solutions.
You will act as the main point of contact for our clients on all topics related to loyalty strategies and incentive mechanisms. You analyze complex requirements and translate them into scalable, high-performing loyalty architectures. By combining strategic loyalty expertise with technical understanding, you ensure sustainable business impact and long-term customer retention.
Project Work & Implementation
Independently plan, manage, and execute loyalty projects
Analyze, structure, and prioritize client requirements in the context of loyalty and promotions
Design and implement loyalty programs (e.g., points-based, tiered, cashback, or referral models)
Implement promotion mechanics (discounts, coupons, incentives)
Define data models and integration requirements (e.g., CRM, e-commerce systems, CDP)
Manage technical interfaces in close collaboration with development teams
Conduct testing, quality assurance, and support go-live phases
Ensure user adoption and continuously optimize loyalty initiatives
Loyalty Strategy & Client Development
Conduct discovery workshops and requirement analyses with a focus on customer retention and monetization
Develop loyalty and promotion strategies, including roadmaps and effort estimations
Present concepts to both expert and management audiences
Deliver system demos and client training sessions
Advise on data-driven optimization of loyalty programs and campaigns
Support pre-sales activities, including proposals and pitch processes with a loyalty focus
What You Bring:
Several years of experience in CRM, loyalty, or marketing automation
Strong knowledge of Talon.One, EagleEye, or comparable promotion/loyalty tools
Experience in integration projects, as well as working with data structures and APIs
Confident handling of relevant KPIs (e.g., Customer Lifetime Value, Retention Rate, Redemption Rate)
Experience facilitating workshops and managing client projects
Structured and self-driven way of working
Strong communication skills across both expert and management levels
Excellent English language skills
What Matters Most to Us
Customer-centric mindset and strong consulting skills
High quality standards and a strong sense of ownership
Team spirit and proactive communication
Analytical and solution-oriented mindset
Motivation to strategically advance loyalty technology
What We Offer:
Attractive compensation package including variable components
Flexible working models and remote work options
A highly experienced, collaborative team with real knowledge sharing
Challenging projects with strategic relevance
Long-term career perspective with clear advancement opportunities
Modern ways of working, short decision-making paths, and minimal internal politics