Representative, Customer Service and Support

The position is responsible for the over-all supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

• Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met

• Provide account with cost effective shipment plan via booking authorization

• Book approved shipment with nominated carriers.

• Plan consol shipments and coordinate with warehouse on cargo deliveries

• Release non-negotiable e-FCR and BL to vendor to docs processing.

• Receive and check docs for accuracy and completeness before dispatching.

• Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space/ or docs problems/delayed vessel etc).

• Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)

• Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)

• Provide customers updates related to their shipments

Qualification*

• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.

Requirements*

• Minimum 3 years of experience in Freight Forwarding / Logistics industry.

• Knowledge in Sea / Air Freight will be added advantage.

• Pleasant personality with positive working attitude.

Possess excellent communication and interpersonal skills.