Job Description
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
The Role
At QuidelOrtho, we’re advancing the power of diagnostics for a healthier future for all. Join our mission as our next Field Engineer Education Specialist. The Field Engineer Education Specialist (FEES) will deliver high-impact technical training that enables Field Engineers and customers to safely and effectively service QuidelOrtho diagnostic systems. This role combines hands-on technical expertise with instructional excellence to support a highly regulated, customer-critical environment. Training delivery will utilize Instructor-led, and virtual training methods. The FEES will instruct students in device theory, troubleshooting, e-Connectivity, disassembly, adjustment, repair, maintenance, device installation, servicing techniques, as well as proper and compliant documentation. This is a remote position with frequent travel to Rochester, NY.
The Responsibilities
Deliver high quality instrumentation training to Field Service Engineers or customer biomedical engineers in a highly regulated environment on the safe and efficacious troubleshooting, repair, and maintenance of QuidelOrtho products. Additionally, will be responsible for facilitating training for internal customers including, sales, technical support, and other QuidelOrtho staff as needed.
Responsible for maintenance, repair, and modification of FE training equipment, including technical audio and video used to deliver virtual training.
Assist in the development of training content for new and existing products including continuing education materials with a focus on delivery using the latest technologies.
Responsible for coordinating and managing classroom inventories and supplies to ensure the delivery of successful training programs, in a cost-effective manner.
Will maximize training outcomes by providing coaching, delivering Train-the-Trainer programs, and conducting follow-up activities with fellow trainers to enhance organizational effectiveness.
Participate on cross-functional teams and projects including, but not limited to: product development, service publications, written and online training documentation, and continuous learning initiatives for North America.
Build and maintain sound working relationships with sales and service management at all levels.
Perform ride-along activities with Field Engineers to identify and promote best practices and to remain current on QuidelOrtho products. May also ride with new Field Engineers to provide coaching or performance evaluation.
Perform other work-related duties as assigned.
The Individual
Required:
Education: Minimum of an Associate's degree (Electrical, Mechanical, or Biomedical Engineering preferred) or equivalent 2 years experience
Experience: 5+ years of experience with troubleshooting, repairing, and maintaining complex electrotechnical systems
Demonstrated experience delivering technical training (in-person and/or virtual)
Strong communication and presentation skills
Travel: Ability to travel up to 75% domestic and/or international
This position is not currently eligible for visa sponsorship.
Preferred:
Experience training on diagnostic or regulated medical devices
Experience with video-based, blended or classroom learning design and development
Instructor certification (QuidelOrtho or equivalent)
Experience with LMS platforms and virtual training tools
The Key Working Relationships
Internal
North America Field Service Organization
North America Sales
North America Customer and FAS training
Customer Service
Technical Service
Product Management
Quality Assurance and Regulatory
Technical Solutions Center
Global Service Organization
Instructional Designer team
External
North America customers
The Work Environment
The work environment characteristics are representative of an office environment. The position requires the ability to move about to set up and manage classroom environments, which may involve bending, reaching, and standing for prolonged periods. Travel up to 75% of the time, which includes carrying luggage and training materials, navigating airports, and possibly driving to various locations. Must be able to lift up to 50 lbs. May require standing for prolonged periods of time.
Salary Transparency
The salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At QuidelOrtho, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $80,000 to $120,000 and is bonus eligible. QuidelOrtho offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. All benefits are non-contractual, and QuidelOrtho may amend, terminate, or enhance the benefits provided, as it deems appropriate.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].
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