Campus Operations Coordinator (Phoenix, AZ)

WHAT YOU’LL DO:

1. Provide primary coverage and reception responsibilities for campus Student Resource Center to include assisting with room preparation for in-person classes, record student attendance timely and accurately, and perform facility maintenance as required.

2. Deliver exceptional customer service by proactively supporting students, faculty, staff, visitors, and external customers with accurate information, professional communication, respectful interactions, and a positive, solution-oriented approach.

3. Ensure operational readiness of the Student Resource Center and campus facilities by maintaining appropriate staffing coverage, facility and equipment preparedness, resource availability, and functional learning environments that support business and student needs.

4. Maintain ownership of attendance tracking processes, ensuring accuracy, and investigate discrepancies with the appropriate personnel as needed.

5. Provide high-level student support by guiding students in navigating online tools and campus resources, assisting with access to services such as tutoring and workshops, and proactively resolving issues or directing students to appropriate University resources.

6. Provide clerical and administrative support to the department by maintaining accuracy of campus communications, documents, and internal systems by updating campus and company materials, sites, and other internal channels in a timely manner ensuring compliance with policies and academic integrity standards., including reporting, system updates, and operational documentation to support campus effectiveness.

7. Support coordination of and attends activities related to local commencement ceremonies. 

8. Collaborate with leadership and cross-functional teams to identify operational gaps, implement solutions, and drive improvements in campus operations, service delivery, student experience, and internal processes.

9. Contribute to the development and implementation of campus engagement activities that foster a positive, connected student experience, and provide guidance and support to new or less experienced team members as needed.

10. Perform other duties as required or apparent.

NOTE: The Primary Accountabilities above are intended to describe the general content and requirements of the position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the Primary Accountabilities listed above. Specific goals or responsibilities will be documented in incumbents’ performance objectives as outlined by the incumbents’ immediate manager.

Supervisory Responsibilities

None

MINIMUM EDUCATION AND RELATED WORK EXPERIENCE: 

• High school diploma or equivalent

• One (1) year of experience in retail, customer service, clerical or related field

ADDITIONAL QUALIFICATIONS:

• Experience working in a college or university setting 

• Experience with facilities management

• Exceptional oral and interpersonal skills required to effectively communicate general information to visitors, students, faculty and other university personnel

• Proficiency with computers and software applications required to perform the clerical and administrative functions described above

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• Results-orientated focus, time management skills and ability to manage multiple projects/tasks at one time