Job Description
JOB SUMMARY
The Food and Beverage Manager -Training is responsible for leading all training, learning, and brand standards implementation for Sheraton’s Food & Beverage operations. This role focuses on developing associates’ capabilities, ensuring consistent delivery of Sheraton brand standards, and fostering a culture of continuous learning and service excellence. The position works closely with the F&B Operations Manager to support performance improvement through structured training, coaching, and development initiatives.
KEY RESPONSIBILITIES
Training & Learning Management
- Lead all Food & Beverage training programs across the property
- Design, deliver, and evaluate training sessions (classroom, on-the-job, and digital
- Conduct training needs analysis and develop structured learning plans
- Facilitate onboarding and orientation programs for new F&B associates
- Ensure all associates complete mandatory training and certification programs
- Maintain accurate training records, reports, and compliance documentation
Brand Standards & Quality Assurance
- Ensure consistent application of Sheraton brand standards across all F&B outlets
- Conduct regular audits, observations, and evaluations to monitor service quality
- Coach associates on brand standards, service culture, and grooming expectations
- Partner with operations teams to address gaps in service delivery
- Reinforce standard operating procedures (SOPs) and best practices
Coaching & Team Development
- Provide day-to-day coaching and mentoring to F&B associates and supervisors
- Support the development of skills, product knowledge, and service techniques
- Build a culture of continuous improvement, engagement, and learning
- Identify high-potential associates and support career development pathways
- Deliver personalized coaching based on performance feedback and guest insights
Guest Experience & Service Excellence
- Drive a strong understanding of Sheraton’s service culture among associates
- Train teams to anticipate and exceed guest expectations
- Support improvement of guest satisfaction scores through targeted training
- Assist in resolving guest concerns through coaching and service recovery training
- Act as a role model for professional service behavior and guest interaction
Collaboration with Operations
- Work closely with the F&B Manager to align training with business needs
- Support operational teams during peak periods through guidance and coaching
- Ensure training initiatives are practical, relevant, and aligned with daily operations
- Assist with rollout of new menus, promotions, and service standards
Human Resources & Talent Development
- Support performance management through training and development plans
- Conduct skills assessments and competency evaluations
- Assist in preparing associates for internal promotion and growth opportunities
- Promote Marriott’s culture of diversity, inclusion, and equal opportunity
- Encourage engagement and retention through learning initiatives
Communication & Reporting
- Communicate training plans, updates, and outcomes to leadership teams
- Maintain training calendars, attendance records, and development trackers
- Provide feedback and insights on team performance and training effectiveness
- Facilitate departmental briefings, workshops, and knowledge-sharing sessions
Compliance & Safety
- Ensure all training aligns with food safety, hygiene, and regulatory standards
- Reinforce safe work practices and compliance with company policies
- Ensure proper handling, storage, and service of food and beverages
- Maintain awareness of all applicable food & beverage laws and regulations
Our Benefits
- Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends
- Career growth and development through Marriott’s global learning and training programs
- Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity
- Duty meals provided
- Associate transportation provided
- Prorated unused sick leave paid out at year end
- Relocation Benefit for Overseas candidates
Education and Experience
- 4 years of experience in food & beverage, hospitality, or training-related roles
- Degree in Food Service Management, Hospitality, Business Administration, or related field
- Prior experience in training, coaching, or learning & development (strongly preferred)
- Strong knowledge of food & beverage operations and Sheraton brand standards
- Strong presentation and communication skills
- Ability to influence, engage, and develop others
- Good understanding of adult learning principles and training methodologies
- Strong organizational and planning skills
- Knowledge of food safety, hygiene, and compliance standards
- Ability to work in a fast-paced hospitality environment
- Flexibility to work shifts, weekends, and public holidays
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.