Fire Alarm Center Quality Assurance Coordinator

The Seattle Fire Department is seeking a temporary, non-benefitted Quality Assurance Coordinator to support the Fire Alarm Center. In the City of Seattle, fire and medical emergency calls are processed by the Seattle Fire Department’s 911 call center known as the Fire Alarm Center (FAC). All FAC dispatchers are SFD uniformed members, certified Emergency Medical Technicians, and Emergency Medical Dispatchers. The FAC Quality Assurance (QA) Coordinator plays a pivotal role in ensuring the success and continued improvement of the dispatch services provided. The QA Coordinator gathers and compiles sensitive dispatch information and protected health information from various sources using a...