Job Description
Overview
Corporate Travel Trainer – Empower the Future of Travel with Blockskye
Blockskye is transforming corporate travel and entertainment with next-generation blockchain-powered booking, payment, and expense solutions. By connecting suppliers and corporate buyers through cutting-edge technology, we drive transparency, trust, and efficiency in travel management. Backed by industry-leading partners in booking technology, airlines, and innovative payment solutions, we are shaping the future of the industry.
The Corporate Travel Trainer will play a critical role in developing and executing training strategies, curriculum, and content for our Travel Team in collaboration with key travel partners. As Blockskye continues to expand and launch innovative solutions within the travel and expense industry, this role will ensure frontline travel professionals are fully equipped to deliver exceptional service and operational excellence.
The Trainer will lead end-to-end training programs, including virtual instructor-led facilitation, new hire training, cross-training, and continuous development, ensuring the team’s sustained success.
Responsibilities:
- Collaborate with key stakeholders to translate business needs into highly effective training curriculum
- Develop impactful learning solutions to drive the performance and expertise of our front line travel team via e-learning and virtual instructor led training
- Facilitate virtual training in partnership with our key stakeholders
- Measure training effectiveness and provide feedback to business leaders on key successes and areas of opportunity for class participants
- Maintain training content
- Test new processes and technical releases, communicating necessary details to the intended audience
- Support operational needs when not engaged in training sessions, including queue work and agent help desk support
- 5+ years corporate travel and customer service experience
- Proficiency in all aspects of Amadeus GDS is essential
- Strong understanding of current trends and research in adult learning with an in-depth understanding of online learning principles, technologies, and multimedia
- Demonstrated ability to translate complex business processes/concepts into meaningful learning content
- Prior experience delivering training within the travel industry
- Excellent presentation and virtual facilitation skills, with a strong ability to engage remote learners
- Strong organizational and leadership capabilities
- Exceptional oral, written communication, and interpersonal skills
- Ability to work independently, prioritize multiple tasks, and manage changing priorities, focusing on employee development and customer satisfaction
- Demonstrated proficiency in problem solving, decision-making and project management
- Highly motivated and passionate about coaching, customer service and travel
- Flexible to support the working hours of a diverse remote team
- Experience with e-learning authoring tools, such as Articulate and Adobe Captivate, is a plus
Why Join Us?
At Blockskye, we are redefining corporate travel and payment through blockchain technology. By joining our team, you’ll be part of an innovative, forward-thinking company that values collaboration, operational excellence, and transformational leadership.
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
Blockskye is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.