Job Description
Responsibilities:
- Serve as a primary contact for clients, field sales, and all EA activities
- Support assigned Customer Experience team members by adhering to timelines, requirements, and priorities
- Support account team members on Lifecycle Onboarding by adhering to timelines, requirements, and priorities
- Manage client requests to transition EA deals and lifecycle onboarding to an operational state
- Develop materials and facilitate customer onboarding kickoff calls
- Document onboarding activities in Gainsight, following playbook protocols
- Construct and present Customer Success Roadmaps to foster increased adoption and utilization
- Develop templatized material to review data sets within tools for onboarding purposes
- Construct client’s online portal, consisting of all EA specifics and requirements, WWT services, WWT engagements, etc.
- Provide in-depth licensing training and best practices
- Maintain ongoing knowledge and insight of supported products and programs
- Partner with all areas of WWT to ensure the client is exposed to services and value throughout the term of their agreements
- Engage with our OEM partners to achieve expertise around assigned OEM’s products, people, and processes
- Manage all aspects of client requests in order to drive consumption with full engagement with WWT delivery departments
- Identify new areas of opportunity beyond current organizational thinking
- Ability to self-educate and self-regulate time, focus and efforts to appropriately onboard yourself into the role/team, leveraging senior team members as mentor-type partners
Qualifications:
- Experience (1-2 years) in the fields of Customer Success, Sales, Business Development, or Project Management
- Base-level understanding of Cisco Enterprise Agreements, products and solutions is required, Cisco certification is a plus
- Proven ability to successfully solve problems quickly and take a “common sense” approach to challenges
- Ability and willingness to perform comfortably within an ambiguous and quickly changing environment
- Experience dealing with all levels of Corporate structure
- Previous Program/Project management a definite plus
- Strong business acumen
- Strong internal motivation and passion for learning
- Proven facilitation skills
- Strong project or process management skills
Education:
- Undergraduate Degree in related field required
20% Nationwide Travel may be required
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $50,000.00 to $65,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
Want to learn more about Customer Experience? Check us out on our platform:
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
- Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
- Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
If you have any questions or concerns about this posting, please email [email protected].
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