Grand Rapids Kroc Center - Welcome Desk Attendant

Responsibilities:

• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.
• Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.
• Perform all Welcome Desk duties.
• Serve customers, clients and membership.
• Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.
• Direct calls to appropriate program/staff in a timely manner.

 

Qualifications:

• High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Minimum of 1- 2 years’ experience working in customer service and cash handling related industries.
• Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales.  Computer database application experience helpful.  Ability to use new software programs with basic training.
• Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.
• Must comply with all applicable business, employment and copyright laws.
• Must uphold and enhance public appreciation and trust for the fitness industry.
• Maintain the confidentiality of all clients’ information.
• Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.