Job Description
Company :
Sime Darby Beyond Auto Sdn. Bhd.Daily Claim Handling
a) Receiving & Processing Claims
· Receive daily warranty claims from Service Advisor for processing.
· Ensure all received claim documents tally with invoiced warranty for the day.
· Perform daily processing of claims within KPI limit
· Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals.
b) Follow-ups
· Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time
· Follow-up with Service Advisor to get the documentations for submissions and re-submissions.
· Maintain good and healthy working relationship with Service Advisors and Workshop personnel.
c) Paperwork
· Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.
· Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.
· To perform weekly warranty status report
d) Rejections
· Ensure rejections are limited to 1% annually.
e) Others
Responsible to perform other duties requested by superior