Restaurant Manager - Tatavu

JOB SUMMARY

The Restaurant Manager is responsible for overseeing the daily operations of restaurants, bars, and room service where applicable. This role ensures exceptional guest service, maintains high standards of food quality, hygiene, and service, and drives operational efficiency and financial performance.

The position provides hands-on leadership to the Food & Beverage team, supports training and development initiatives, and ensures compliance with all company policies, brand standards, and legal requirements.

KEY RESPONSIBILITIES

1. Operations Management

• Supervise and manage day-to-day restaurant, bar, and room service operations.
• Ensure service, quality, and sanitation standards are consistently maintained.
• Monitor staffing levels to meet operational needs and financial objectives.
• Assist with menu planning and ensure proper execution of food and beverage offerings.
• Step in to support operations and perform team member duties when required.
• Maintain operational readiness during peak service periods

2. Leadership & Team Management

• Lead, motivate, and develop the Food & Beverage team to ensure high performance.
• Provide clear direction, set expectations, and monitor team productivity.
• Build a culture of teamwork, trust, and collaboration within the department.
• Serve as a role model by demonstrating professionalism and company values.
• Identify employee development needs and provide coaching, mentoring, and training.
• Develop and implement plans to achieve departmental goals efficiently.

3. Guest Experience & Service Excellence

• Deliver exceptional guest service and ensure a positive dining experience.
• Act as a role model for service excellence and guest engagement.
• Handle guest concerns and complaints promptly and professionally.
• Engage with guests during service to gather feedback on food quality and service levels.
• Ensure continuous improvement of service standards based on guest feedback.
• Oversee the entire service journey from guest arrival to departure.

4. Compliance & Quality Assurance

• Ensure compliance with all food safety, sanitation, and hygiene standards.
• Enforce adherence to all company policies, procedures, and brand standards.
• Ensure compliance with local laws and regulations, including alcohol service laws.
• Monitor and maintain safe working practices and report any concerns.
• Conduct regular checks to ensure operational and regulatory compliance.

5. Human Resources & Talent Development

• Supervise team members, set performance standards, and conduct performance reviews.
• Identify training needs and implement appropriate development programs.
• Ensure fair and equitable treatment of employees across the department.
• Promote employee engagement and retention through open communication.
• Encourage feedback and support a positive work environment.

6. Financial & Administrative Management

• Support financial performance by monitoring staffing costs and operational efficiency.
• Assist in managing purchasing processes and invoice approvals.
• Review operational performance and identify improvement opportunities.
• Provide reports and updates to management as required.
• Support inventory control, cost management, and revenue optimization.

OUR BENEFITS

• Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends.
• Career growth and development through Marriott’s global learning and training programs.
• Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
• Duty meals provided.
• Associate transportation provided.
• Prorated unused sick leave paid out at year end.

QUALIFICATION AND EXPERIENCE

• Degree/Diploma in Hospitality, Food & Beverage, Business Administration, or related field with 2 years of experience
• Proven experience in restaurant, bar, or food and beverage operations
• Strong leadership and team management skills
• Excellent customer service and interpersonal skills
• Knowledge of food safety, hygiene, and service standards
• Understanding of local liquor laws and compliance requirements
• Strong problem-solving and decision-making ability
• Ability to work in a fast-paced and high-pressure environment
• Flexibility to work shifts, weekends, and public holidays
• Proficiency in POS systems and computer applications.
• Must have working rights in Fiji