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Job Description
Location: Kohler, WI Opportunity Our team at The American Club leads the Midwest’s only five-diamond, five-star hotel, offering elegant accommodations and unparalleled service that has stood as an icon of gracious hospitality for 100 years. Join our guest services team—the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include: Responsible for making reservations for future or in-house guests for dining, spa, golf, wellness activities and more. Provide guests with daily hotel tours and access to the business center. Maintain a working knowledge of all resort properties and onsite facilities including hours of operation, as well as daily activities and area attractions. Provide guests with information on hotel facilities and history. Inform other shifts of daily activities through the use of the Concierge logbook or notes. This is a full-time position working weekdays and weekends. Shifts vary between 8:00am and 10:00pm.