Internal Ambassador

JOB FAIR - Internal Ambassador 

Date: Friday, May 1st, 2026, Time: 8 AM - 3 PM

Employee Type: Full-Time / And Part Time

Job Type: Hospitality/Healthcare 

LOCATION: 8260 WILLOW OAKS CORPORATE DR, STE #850 Fairfax, VA 22031 

Email contact: [email protected]

 

Experience: High school diploma/GED 

 

Job Summary 

The Internal Ambassador is responsible for providing exceptional support to patients, visitors, and staff within the hospital environment. Working inside the facility, the Internal Ambassador ensures a welcoming, professional, and safe atmosphere by guiding individuals to their destinations, assisting with general inquiries, and providing non-clinical support to enhance the patient experience. Under the supervision of the MHS Team Lead or Manager, the Internal Ambassador plays a key role in improving customer satisfaction and operational flow within the hospital. 

 

Key Responsibilities 

• Greet and assist patients, visitors, and hospital staff in a courteous and professional manner 

• Provide directions and escort patients and visitors to appointments, departments, or waiting areas 

• Respond to general inquiries and resolve concerns or redirect appropriately 

• Coordinate with clinical and non-clinical departments to ensure smooth communication and support 

• Monitor high-traffic areas to ensure a welcoming and organized environment 

• Support patient discharge by coordinating transportation or providing wheelchair assistance if trained 

• Maintain confidentiality and comply with HIPAA regulations 

• Maintain a clean, safe, and professional appearance in all assigned areas 

• Communicate clearly with the MHS Team Lead or Manager regarding any incidents, delays, or unusual activity 

• Perform other duties as assigned 

Qualifications and Requirements 

• High School Diploma/GED 

• 6+ months of experience in a customer-facing or healthcare-related role preferred 

• Must be able to work legally in the United States 

• Must pass background and drug screenings 

• Strong communication and interpersonal skills 

• Ability to remain calm and professional in a busy hospital environment 

• Passion for helping others and delivering excellent customer service 

• Required to meet immunization or health screening requirements 

Physical Requirements 

• Regularly required to stand, walk, sit, use hands, talk, see, and hear 

• Must be able to lift and/or move up to 50 pounds occasionally 

• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances 

• Ability to work flexible schedules and extended hours as needed