Back-end Refund Specialist (Collections)

JOB SUMMARY: 

The Back-end Refund Specialist will initiate contact with dealers and insurance companies to request refunds for financed products, such as GAP Insurance, Extended Warranties, and Maintenance Agreements, for accounts in which the bank has repossessed the vehicle or the customer’s insurance company has deemed the vehicle a total loss. This position will also assist the Open Lending Team with filing claims or reporting. The Back-end Refund Specialist must adhere to all Bank policies, procedures, and compliance regulations.

SKILLS REQUIRED:

• 1-2 years of experience in collections or bank operations preferred 
• Ability to prioritize in a fast-paced, high-volume environment with minimal supervision
• Basic knowledge of Windows operations
• Ability to type 30-35 wpm
• Demonstrated ability to multitask
• Excellent verbal and written communications and math skills
• Must possess a high school diploma or equivalent / some college preferred

PRIMARY DUTIES:

1. Generate refund request letters to the dealerships and/or insurance companies for any repossessed or total loss accounts.
2. Follow up with dealerships and/or insurance companies via email or phone calls if refunds are not received within 14 days.
3. Track and record funds received. Prepare status reports for the Asset Remarketing/Recovery Manager. Scan all documentation into the Document Imaging System.
4. Assist the Open Lending Team with filing claims and reporting.
5. Other duties as assigned or required

Independent Bank is an EO/AA Employer – M/F/Vets/Disabled