Partner, People and Culture

ReturnPro is looking for a result-driven, team and detail-oriented, organized People and Culture Partner. The P&C Partner is responsible for forming partnerships with teammates and managers across the P&C function to deliver value-added service to management and teammates that reflect the business objectives of the organization.

Primary Responsibilities/Essential Functions:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

• Consults with the location manager, providing HR guidance when appropriate

• Analyzes trends and metrics in partnership to develop solutions for assigned locations

• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations

• Conducts new hire orientations

• Provides day-to-day performance management guidance to location management (e.g., coaching, counseling, career development, disciplinary actions)

• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention

• Provides HR policy guidance and interpretation

• Develops contract terms for new hires, promotions, and transfers

• Provides guidance and input on business unit restructures, workforce planning, and succession planning

• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met

• Performs other related duties as assigned

• Bachelor’s degree preferred

• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential or ability to obtain certification within one year of employment

• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and federal and state respective employment laws

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies

• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors

• Self-motivated in achieving goals and completing routine tasks

• Excellent analytical problem-solving skills when faced with new challenges

• Excellent verbal and written communication skills

• Excellent interpersonal, negotiation, and conflict resolution skills

• Excellent organizational skills and attention to detail

• Ability to act with integrity, professionalism, and confidentiality

• Proficient with Microsoft Office Suite or related software

• Strong time management and project management skills 

• Ability to work independently, multi-task, and deliver quality work in an efficient manner

• Ability to manage competing priorities

• Ability to succeed in a team environment