Outlet Server - Fresh Harvest Buffet

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Ensure guests have an enjoyable dining experience by providing quality customer service.  Demonstrate company mottos, Love all Serve all, Take Time to be Kind, All is One and Save the Planet.

ESSENTIAL JOB FUNCTIONS:

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible
• Take guest beverage order in a timely manner and explain the food selections and offerings
• Maintain complete knowledge of the daily buffet food and beverage offerings.
• Anticipate guests service needs
• Engage guests in conversation regarding their stay, property services, and area attractions
• Speak to guests’ and co-workers using clear, appropriate and professional language
• Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests
• Polish flatware and Glassware
• Set up tables and server stations according to outlet standards, use proper glassware, condiments, and polished silverware.
• Notify management of maintenance repair issues
• Thank guests with genuine appreciation and provide a fond farewell
• Complete open and closing side duties during the shift
• Maintain proper table maintenance throughout the guest dining experience ensuring dirty plates, glassware and utensils are cleared consistently
• Work with others to ensure guest service standards are met
• Bring dirty flatware, glassware, dishes, etc. to breakdown station so it can be properly washed.
• Constantly inspect workstation, ensure floors are clean and free of debris.
• Complete any additional reasonable requests by management