Customer Support / Helpdesk Analyst (Only for women)

Responsibilities

• Handle customer queries and complaints through calls, emails, or chat in a professional manner.
• Ticket creation/Troubleshoot product/service issues and provide timely solutions.
• Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Contribute to team coordination and support colleagues when required.
• Identify areas for process improvement and share suggestions with the team/management.

 

Requirements

• Minimum 2 years of experience in customer support or related role.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Good team coordination and collaboration skills.
• Problem-solving mindset and customer-first approach.
• Basic computer knowledge (MS Office, CRM tools preferred).

Locations: Valasaravakkam, Chennai

Work mode: work-from-office, full time

Work timings: 9:30am - 6:30 pm - Alternate Saturdays are working days