Sr. Claims Advocate

Marsh Advisory team is seeking candidates for an empathetic, well-spoken professional to join our Claims Solutions Advocacy team based in Santo Domingo- República Dominicana

Sr. Claims Advocate (Full Time / Hybrid)

What can you expect? 

• The Senior Claims Advocate will work with internal and external business partners to ensure that our clients receive assistance, guidance, and advocacy throughout the lifecycle of their claims. Responsible for providing customer service and supporting clients during the claim process, this position requires a highly technical an experienced Senior Claims Advocate responsible for managing medium and complex claims independently and with minimal supervision.

• The Senior Claims Advocate is responsible for carrier/client collaboration and advocacy of commercial lines claims, determining plans of action and/or claims management expectations. Works directly with multiple insurance company representatives and clients to manage claims on all lines of commercial insurance coverages.

• While the Senior Claims Advocate is primarily responsible for management of claim issues on behalf of our clients, they are also expected to support the overall office goals regarding new business and client stewardship. The Senior Claims Advocate will understand the needs of the client and proactively provide a service that creates efficiencies, compliance, and adds value to the overall client relationship.

What’s is in it for you?

• A company with a strong brand, with experience developing solutions for todays and tomorrow’s toughest challenges.

• A culture of internal mobility, diversity, inclusion, and collaboration.

• Ability to make an immediate impact to support our book of business and growth of the organization 

• Flexible work opportunities for work/life balance. 

• Joining the world’s leading professional services firm in risk, strategy and people.

• Connect with a team of diverse thinking leaders across the globe, dedicated to help clients managing some of the world’s most challenging and complex risks. 

• Opportunity to work in a fast-growing, innovative company with excellent career opportunities. 

• A dynamic, collaborative and inclusive culture, where diversity is embraced – and you are celebrated and appreciated for who you are. At Marsh, we believe that diversity, equity, and inclusion power us to do what we do best: protect and promote possibility by helping colleagues and clients grow and communities thrive. 

• Opportunity to engage with other areas of Marsh business to understand the full scope of client relationship and service. 

• We are a people business, and we build genuine relationships founded on trust.

We will count on you to: 

• Analyze loss situation and develop the strategic path in order to provide solutions to clients. 

• Assist clients with claims handling and support as needed, using negotiation skills to provide best possible outcome.

• Provide initial and on-going advocacy on claims including detailed policy analysis, interpretation, consultation and negotiation of coverage.

• Ability to successfully negotiate the settlement and disposition of claims including the ability to interpret related documentation. 

• Meet with clients and internal colleagues to provide analysis, interpretation and recommendations regarding client loss information. 

• Respond to clients regarding coverage, exposure, and settlement questions. 

• Review claim determinations received from adjusters for compliance with policy conditions.

What you need to have:

• 5+ years of claims management experience
• Litigation Management: Navigating first-party litigation, managing external legal counsel
• Analytical and Investigative Skills: Reviewing complex forensic engineering, fire or structural reports
• Negotiation and Advocacy Skills: Acting as an objective, professional voice for policyholders during high-stakes settlement meetings.
• Strategic Influence: Persuading underwriters or claims managers to rethink coverage positions.
• Bachelor’s degree required
• Excellent English communication skills are mandatory

What makes you stand out

• Exceptional communication and interpersonal skills

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.