Payment Operations Specialist III
Job Description
Summary
At the direction of the Department Manager, the Payment Operations Specialist will be responsible for support and back up for one or more areas within Payment Operations Group which includes ACH, Wires, Item Processing, Statements, Remote Deposit Capture, Lockbox, Courier, BankCard and Exception Item Processing. In addition, the Payment Operations Specialist provides management support including RFPs, vendor review, cost analysis, project management and implementation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
List the job's essential or most important functions and responsibilities. Include all important aspects of the job whether performed daily, weekly, monthly, or annually; and any that occur at irregular intervals.
- Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job
- May perform lead duties as assigned by the Department Manager
- Assist in the timely completion of special projects/tasks assigned to the Payment Operations Group
- Performs ad-hoc reporting for various applications
- Provide operational reporting, project governance, management or internal and external tasks, billing and assistance with operational/logistical functions
- Provide status and resolution reporting to management and provide operational support with on-going processes including budget analysis, vendor relationship management and business continuity
- Provide back up and support for any and all assigned areas with Payment Operations
- Must be flexible and willing to cover any department needed
- Assist in the creation, review and certification of department procedures
- Clear outstanding differences in the branch settlement accounts within three business days and outstanding differences in the correspondent and suspense accounts within 90 days.
- Provide, present and promote The Citizens Experience to all external and internal customers
- Other duties as assigned.
Supervisory Responsibilities
May perform lead duties at the direction or the supervisor. Carries out lead responsibilities in accordance with the organization’s policies and applicable laws.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service - Responds to requests for service and assistance; Meets commitments.
Judgement - Exhibits sound and accurate judgment.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Spreadsheet software and Word Processing software. Access Database, Business Analytics, Advanced Excel and Word, Advanced Visio.
Individual skills vary by department and include the following:
Wires
Global Funds Exchange (GFX & GFXW,) EIM, or equivalent experience with wire systems
ACH
PIM
Clarity or equivalent experience with risk management software
Bankcard
- Monarch or equivalent
- FISERV Client Central or equivalent
- Guardian Analytics or equivalent
Item Processing
TCM or equivalent experience with file transfer software
Image Repair
SCO or equivalent back counter software and scanners
Statements
Pitney Bowes Series 8 or equivalent statement mailing machine
Director CD or equivalent cd/dvd creation software
Director Document Distribution
Rimage CD creation
Lockbox
Pay Data or equivalent lock box software and scanners
Courier
Premier Teller or equivalent software and scanners
Remote Deposit Capture
SCO or equivalent remote deposit software and scanners
Exception Item Processing
Fiserv Premier
Exception processing – Day 2 activities
Positive Pay
Certificates, Licenses, Registrations
Valid California Driver’s License
Other Skills and Abilities
10-Key, Multi-task, Fast-Paced, Detailed
Other Qualifications
Flexibility to work additional straight time, overtime, double-times and weekends as needed.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Salary Range:$21.5600 To 29.1100 Hourly