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Job Description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration & Release Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and delivering timely resolutions to ensure smooth and uninterrupted operations. The position demands continuous engagement with complex software environments, requiring adaptability and a keen eye for detail to maintain system reliability and performance throughout the day.
Roles & Responsibilities:
-Plan, coordinate, and govern application releases and changes across AMS engagements to ensure minimal business disruption.
-Manage the end-to-end change lifecycle, including change creation, impact assessment, risk analysis, approvals, and closure.
-Own and maintain the release calendar, ensuring alignment across development, testing, infrastructure, and business teams.
-Facilitate CAB meetings, release readiness reviews, and go/no-go decisions for planned and emergency changes.
-Coordinate deployment, rollback, and post-release validation activities to ensure production stability.
-Ensure all releases and changes comply with ITIL/organizational governance standards and audit requirements.
-Track, analyze, and report release and change KPIs, including success rate, failures, and incidents post-deployment.
-Act as a key interface between AMS support teams, project teams, and stakeholders for smooth transitions to support.
-Drive continuous improvement to reduce change failure rate and improve release efficiency in AMS operations.
Professional & Technical Skills:
-Bachelor s degree in Information Technology, Computer Science, or related discipline.
-5–7 years of experience in Release Management and/or Change Management within AMS or support environments.
-Strong understanding of ITIL processes, especially Change, Release, and Configuration Management.
-Experience supporting production systems with frequent releases and high availability requirements.
-Exposure to Agile and DevOps delivery models in an application support context.
-Experience working with global teams and multiple stakeholders across time zones.
-ITIL Foundation or higher certification is highly preferred.
-Strong expertise in release planning, scheduling, and coordination across multiple applications.
-Hands-on experience with change and release management tools (ServiceNow or equivalent).
-Ability to perform risk and impact analysis and manage emergency and standard changes effectively.
-Excellent stakeholder communication and governance skills, including CAB facilitation.
-Strong analytical skills to track KPIs, trends, and post-release issues.
-Good understanding of deployment, rollback, and production validation procedures.
-Strong documentation and reporting skills for audit and compliance readiness
Additional Information:
- The candidate should have minimum 5 years of experience in Configuration & Release Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration & Release Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behaviors, and delivering timely resolutions to ensure smooth and uninterrupted operations. The position demands continuous engagement with complex software environments, requiring adaptability and a keen eye for detail to maintain system reliability and performance throughout the day.
Roles & Responsibilities:
-Plan, coordinate, and govern application releases and changes across AMS engagements to ensure minimal business disruption.
-Manage the end-to-end change lifecycle, including change creation, impact assessment, risk analysis, approvals, and closure.
-Own and maintain the release calendar, ensuring alignment across development, testing, infrastructure, and business teams.
-Facilitate CAB meetings, release readiness reviews, and go/no-go decisions for planned and emergency changes.
-Coordinate deployment, rollback, and post-release validation activities to ensure production stability.
-Ensure all releases and changes comply with ITIL/organizational governance standards and audit requirements.
-Track, analyze, and report release and change KPIs, including success rate, failures, and incidents post-deployment.
-Act as a key interface between AMS support teams, project teams, and stakeholders for smooth transitions to support.
-Drive continuous improvement to reduce change failure rate and improve release efficiency in AMS operations.
Professional & Technical Skills:
-Bachelor s degree in Information Technology, Computer Science, or related discipline.
-5–7 years of experience in Release Management and/or Change Management within AMS or support environments.
-Strong understanding of ITIL processes, especially Change, Release, and Configuration Management.
-Experience supporting production systems with frequent releases and high availability requirements.
-Exposure to Agile and DevOps delivery models in an application support context.
-Experience working with global teams and multiple stakeholders across time zones.
-ITIL Foundation or higher certification is highly preferred.
-Strong expertise in release planning, scheduling, and coordination across multiple applications.
-Hands-on experience with change and release management tools (ServiceNow or equivalent).
-Ability to perform risk and impact analysis and manage emergency and standard changes effectively.
-Excellent stakeholder communication and governance skills, including CAB facilitation.
-Strong analytical skills to track KPIs, trends, and post-release issues.
-Good understanding of deployment, rollback, and production validation procedures.
-Strong documentation and reporting skills for audit and compliance readiness
Additional Information:
- The candidate should have minimum 5 years of experience in Configuration & Release Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.