Quality Assurance Associate

• Quality assurance associate will have responsibility for reviewing incoming complaints for thoroughness and appropriateness in accordance with policies and procedures.

• Review incoming CFs (complaints) for thoroughness of required information, appropriate complaint type selection, timely submission, and appropriate wording for a regulated environment.

• Accept or reject incoming CFs (complaints), based on above criteria.

• Communicate with CF (complaint) submitters regarding missing information, inaccurate complaint type selection, untimely submission, or inappropriate wording for a regulated environment.

• Monitor draft complaints for timely submission.

• Submit returned material authorization (RMA) requests to vendor for credit for defective product reported through complaints.

• Follow-up with vendor regarding requested RMAs.

• Track number of accepted / rejected complaints per day, reasons for rejections, and other pertinent data.

• Participate in visual management meeting for complaint handling team.

• Complete assigned training in a timely manner.

• Cross-train with Manager and peers for any other assignments as applicable.

• 1-2 years of experience.

• Detail oriented, proactive, attention to accuracy, excellent customer service both internally and externally, good documentation skills

Preferred background:

• Regulated industry complaint handling experience preferred.

Required Education:

• Bachelor’s degree, with degree in science or engineering preferred, but not required
  Technical/Software tools used: Outlook, Master Control, Excel files, Global CAPA

Top 5 characteristics to be successful in this role:

• Detail-oriented, accurate, focused, good documentation skills, business professional
  
  

How is performance measured

• Timeliness of disposition of incoming complaints; quality of accepted complaints.

Feel free to forward my email to your friends/colleagues who might be available. We do offer referral Bonus.

Thank you.

Kind Regards,

Harris Kaushik

Clinical Recruiter

Integrated Resources, Inc.

IT Life Sciences Allied Healthcare CRO

DIRECT # - (650)-399-0891

Gold Seal JCAHO Certified ™ for Health Care Staffing

“INC 5000’s FASTEST GROWING, PRIVATELY HELD COMPANIES” (8th Year in a Row)