AHA Flow Coordinator/Receptionist
Job Description
Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!
This job posting is for a current vacancy.
This position is stationed at Medcan’s Oakville location at 2275 Upper Middle Road East. The successful candidate will complete all of their training onsite at our Oakville site as well.
Medcan is recruiting for an AHA Flow Coordinator/Receptionist hybrid role. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills.
The role is responsible for monitoring and facilitating the flow of patients through our Year‑Round Case clinic and checking clients in for their Annual Health Assessment as well as coordinating with other clinic staff to ensure an exceptional delivery of service. The role is also responsible for monitoring and facilitating the flow of clients through the clinic during their Annual Health Assessment.
The ideal candidate is a client‑focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule.
What You'll Do:
Welcome and greet clients, guide clients throughout their visit and checking clients in and out of their appointments.
Process payments for appointments and products.
Manage client’s day as they move from station to station during their Annual Health Assessment.
Coordinate with staff to ensure the client’s visit is productive and effective with exceptional service delivery.
Ensure clients receive maximum value time during their visit.
Provide exemplary and engaging customer service.
Interact with clients with discretion, professionalism, and accuracy.
Escort patient to and from treatment rooms and waiting areas.
Make reminder appointment calls to clients.
Constantly maintaining the lounge and attending to clients.
Manage wait times with clients, updating them with accurate information regarding their appointment.
Open and close procedures including next day preparation.
Respond to all client issues and enquiries.
Foster client/clinic loyalty by creating memorable experiences.
Problem solving abilities in a fast-paced environment.
Ensure compliance with all service metrics.
Liaison with all clinic departments
What You'll Need:
Prior experience in similar role.
2 years of experience in healthcare industry of an asset.
Education in health or a related discipline is an asset.
Four Star Hotel experience or a luxury spa is an asset.
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Intermediate level skills in MS Office.
Exceptional customer service skills.
Ability to multi-task.
Ability to work well in a team environment.
Ability to foster relationships with other teams and practitioners.
Liaison with all clinic departments
Ability to reliably travel to the clinic during business hours.
This is a permanent full-time position currently scheduled for 8.5 hour shifts between Monday to Saturday during clinic hours (6am - 6pm).
Position Pay Range
$47,831.00 - $65,767.25 CAD annuallyPay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.
Diversity, Equity and Accessibility:
Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.
AI Use Disclosure – Opportunities at Medcan
Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected].