Job Description
What success looks like in this role:
Lead ServiceNow platform architecture and solution design for custom applications, integrations, and platform enhancements
Need knowledge of Flowdesigner
Own end-to-end delivery including requirements analysis, solution design, development, testing, deployment, and post-production support
Design and develop custom ServiceNow applications from scratch, adhering to platform best practices
Provide architectural leadership across ServiceNow modules including:
ITSM
ITOM
ITAM
CSM
ITBM (APM & PPM)
FSM
Other enterprise ServiceNow capabilities as needed
Define and enforce platform governance, design standards, and best practices to ensure scalability, performance, and maintainability
Lead, mentor, and review work of onshore and offshore development teams
Support story refinement, effort estimation, solution proposals, and technical design documentation
Collaborate with business stakeholders to translate functional requirements into robust technical solutions
Oversee demand management, release planning, and platform roadmap discussions
Identify opportunities for platform optimization, automation, and reuse
Ensure compliance with security, performance, and operational standards.
#LI-ND1
You will be successful in this role if you have:
8-10 years of experience on the ServiceNow platform, with significant 3 years in an Architect or Lead role
Strong hands-on expertise with:
ServiceNow scripting (Client Scripts, Business Rules, Script Includes, UI Actions)
Custom applications and scoped app development
Flow Designer and legacy workflows
Service Portal / UI Builder
Experience designing and implementing integrations using:
REST / SOAP APIs
MID Server
IntegrationHub
Deep understanding of ServiceNow data model, CMDB, ACLs, and security
Proven experience leading enterprise-scale ServiceNow implementations
Strong communication skills with the ability to engage both technical and non-technical stakeholders
Preferred Qualifications
Experience with Agile / SAFe delivery models
Prior experience defining platform strategy and long-term roadmaps
Exposure to cloud platforms, enterprise integrations, or DevOps pipelines
Experience supporting global implementations across multiple regions
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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