Job Description
Position Summary
As an Assistant Front Desk Manager, you will support the Front Office Manager in overseeing the day-to-day operations of the Front Desk, ensuring exceptional guest service, efficient processes, and a seamless guest journey from arrival to departure. You will lead the front office team during shifts, maintain service excellence, and uphold brand standards with a hands-on, guest-focused approach. This role is ideal for a motivated hospitality professional with strong leadership skills, excellent communication abilities, and a passion for delivering outstanding guest experiences while supporting team development and operational success.
Key Responsibilities
- Supervise front desk operations and ensure smooth and efficient service across all shifts.
- Deliver exceptional guest service, ensuring all interactions meet brand standards and exceed guest expectations.
- Ensure full compliance with health, safety, data protection, and hotel policies.
- Monitor room availability, occupancy levels, and support revenue optimisation strategies.
- Support the Front Office Manager in achieving financial objectives, including upselling targets and departmental performance.
- Drive guest satisfaction through personalised service, proactive problem resolution, and strong product knowledge.
- Oversee check-in and check-out procedures, ensuring accuracy and efficiency at all times.
- Ensure the front desk area is well-presented, organised, and fully prepared for service.
- Coach and support junior associates, encouraging skill development and fostering a positive and inclusive team culture aligned with company values.
- Maintain accurate cash handling, billing processes, and shift reporting in line with financial procedures.
- Lead by example, demonstrating professionalism, strong guest engagement, and brand representation at all times.
What is in it for you
In addition to a competitive salary and investment in your professional development, you will have access to a wide range of benefits, including:
- 31 days holiday (including Bank Holidays), increasing with length of service
- Pension scheme participation
- Life Assurance coverage
- Annual performance review and salary progression
- Complimentary gym access
- Free meals while on duty
- Dry-cleaning services
- Complimentary enrolment in BenefitHub with access to retail discounts and offers
- Marriott Discount Card for hotel stays, upgrades, and dining across 130 countries
- Employee Assistance Programme
- Comprehensive training and development programmes
- Recognition awards and celebrations, and more
Qualifications
- Previous experience in a premium hotel environment
- Strong leadership and customer service skills
- Excellent communication and organisational abilities
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.