Warranty and Progress Payment Responsible- Istanbul at Bosch-HomeComfort

Govern end-to-end warranty processes (policy execution, claim validation, financial settlement)
Perform technical assessments on claims, rejections, and failure patterns
Manage progress payment cycle for service partners (target setting, performance scoring, payment approvals)
Ensure financial accuracy, timely payments, and risk mitigation in all transactions
Monitor service partner KPIs and integrate results into payment decisions
Drive warranty cost control and implement continuous improvement actions
Define and maintain warranty policies, pricing structures, and reimbursement models
Build and track data models & dashboards (cost per product/component/region/service partner)
Lead cross-functional coordination (Finance, Quality, Field Operations, Supply Chain, Legal)
Support audits and ensure compliance with internal/external controls
Contribute to digitalization (automation, data structures, warranty systems)
Manage supplier-related processes (credit notes, reporting, scrapping workflows)

Bachelor’s Degree in Industrial Engineering or Business Administration and Management, equivalent administrative discipline
Minimum 4 years’ experience in HVAC after sales service warranty / service finance ( Preferred)
High analytical ability, critical reasoning, risk-based judgement
Knowledge of HVAC equipment, system components, and failure mechanisms
Commercial acumen & contract governance literacy2
Stakeholder alignment, influence management, conflict resolution
Advanced MS Excel / PowerBI / SQL literacy (preferred)
Experience in ERP/SAP warranty modules or equivalent CRM/Service platforms
Ability to interpret technical failure data & digital service logs
Demonstrated experience in warranty cost control or service performance management
Minimum Upper-intermediate or Advance English level with fluency

Warranty and Progress Payment Responsible- Istanbul