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Call Center Customer Service Agent

Conduent
Columbia, SC, United StatesPosted 1 weeks ago
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Job Description

 

Call Center Customer Service Agent

Our Agents respond to caller inquiries in a call center environment. Agents have a daily number of calls and/or average handling time objectives that are in place to meet departmental service level agreement requirements.

 

** This is an IN OFFICE position, NOT a work from home position. ***

Location- Columbia, SC

 

Position type: Full time required

Schedule- M-F 8:20 am-5:00 pm, off State scheduled holidays and set national holiday

Starting Pay- $16.00 per hour

Must be at least 18 years of age with at least a high school diploma or GED. Must be able to work overtime as needed.

Responsibilities

  • Answer Inbound only calls.
  • Be able to perform and meet call handle standards in a fast-paced, large call volume environment.
  • Use multiple computerized systems, Multi-tasking is required
  • Respond to telephone inquiries and complaints using standard scripts and procedures. 
  • Gather information, research/resolve inquiries and log all inbound calls.
  • Communicate appropriate options for resolution promptly.
  • Inform callers about services available and assesses caller’s needs.
  • Deescalating occasional irate callers.
  • Provide peer-to-peer training for incoming training classes that transition to the call center floor.
  • Provide excellent customer service

 
Requirements to be successful in this role you will:
  • Have a High School Diploma or an equivalent level of education 
  • Be able to successfully pass a background check and a drug screen
  • Demonstrate problem-solving skills. 
  • 1-2 years' experience in a call center environment. 
  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. 
  • The ability to convey complex information clearly and concisely.
  • A strong work ethic.
  • Effective and accurate written and verbal communication skills.
  • The ability to be detail oriented.
  • Effective problem-solving skills.
  • The ability to be well organized.
  • Excitement for innovative technology. 
  • Calm conflict resolution and problem-solving skills. 
  • 100% attendance and punctuality commitment. 
  • The ability to work independently.
 Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.00
 
 
 

 

 

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

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About Conduent
Call Center Customer Service Agent at Conduent | Renata