Underwriting Operations Team Leader- Misc Med & Life Sciences

General Job Title: Team Leader – Misc Med & Life Sciences Division: Underwriting Operations Key Relationships: Underwriters, Brokers, Coverholders, Operation Leads, Operations Manager, Underwriting Assistants, UCO and external clients and suppliers

Job Summary: To oversee a team of UAs and Technical UAs in maintaining efficient underwriting processes and providing customer service to clients

Key Responsibilities: Underwriting Support Management Full ownership of task allocation across your pool of UAs and Technical UAs Ensure SLAs are consistently met, and any resource constraints are fully understood by your Operations Manager

Ensure SLAs are frequently review, updated and communicated based on changing business need

Owner of team workflow tool, ensuring data is present, accurate and can be relied upon Ensuring members of the team are producing the appropriate level of output, and any performance issues are appropriately recognized, challenged and resolved

Host UA/AU teams meetings, discussing capacity issues, training requirements and workflow status

Lead other recurring meetings as required by the Operations Manager, deputizing when necessary Consistently review work undertaken by your team, considering whether this should be managed internally or transitioned to an outsource provider

Where necessary, work with your Operations Manager to build a transition plan for outsourcing

Build and maintain personal development plans for all members of your team, ensuring these are appropriately monitored and adhered to and discussed as part of bi-annual appraisals

Highlight error trends that result in a need for additional training

Working with your Technical UA(s), build and deliver bespoke training and monitor performance over time

Serve as a subject matter expert on process changes and system initiatives within product area, including serving on system user groups Develop the knowledge and ability to perform all and any duties of Underwriting Assistants and/or Technical Underwriting Assistants as required Provide accurate management information to senior management team for onward discussion with the business Produce weekly, monthly, quarterly and annual metrics on team performance, controls, workflow, capacity, platform output, etc

Produce ad hoc reports, presentations and marketing literature for senior managers, and other members of staff as requested Provide a professional service to brokers in person, writing, email and telephone Maintain and develop key relationships including brokers and external clients, responding to client queries in an accurate and timely fashion Underwriting Support (as required) Support the Underwriters in the delivery of an effective and efficient administration service Provide pre-underwriting and rating support to Underwriters and other staff as required Ensure timely and accurate data entry and scanning of risk documentation onto all Beazley systems within agreed service levels

Specifically checking agreed percentage of risk entries as required Data verification, integrity and accuracy Photocopying, logging and scanning quotes and declinatures, filing, archiving and scanning Interact with other teams within Beazley, ie

Claims, Finance, Compliance, Management Services and other underwriting teams on matters affecting or related to accounts within the portfolio Help maintain team standards through supporting other team members in achieving their service/quality levels and targets, as required Team Management Line management of staff Conduct the interim and annual appraisals of your team Monitor team capacity, working with Operations Manager to build headcount requirements based on anticipated growth volumes

Ensure effective management of workload, holiday and cover across staff and team Recruitment for team where necessary and coordinating training for new starters within the team Manage accurate and efficient processing and handling of all designated work to SLAs where applicable Review operation reports and flag issues to relevant operational managers Deliver/assist with training and development effort to improve team performance and skills Who We Are: Beazley is a specialist insurance company with over 30 years’ experience helping people, communities and businesses to manage risk all around the world

Our mission is to inspire our clients and people with the confidence and freedom to explore, create and build – to enable businesses to thrive

Our clients want to live and work freely and fully, knowing they are benefitting from the most advanced thinking in the insurance market

Our goal is to become the highest performing sustainable specialist insurer

Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons

Our Culture We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 2,000 of us working around the world

Employee’s diversity, experience and passion allow us to keep innovating and moving forward, delivering the best

We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that is big on collaboration, diversity of thought and personal accountability

Our three core values inspire the way we work and how we treat our people and customers

Be bold Strive for better Do the right thing Upholding these values every day has enabled us to become an innovative and responsive organization in touch with the changing world around us

We are a flexible and innovative employer offering a friendly, collaborative, and inclusive working environment

We actively encourage and expect applications from all backgrounds

Our commitment to fostering a supportive and dynamic workplace ensures that every employee can thrive and contribute to our collective success

Explore a variety of networks to assist with professional and/or personal development

Our Employee Networks include: Beazley RACE - Including, understanding and celebrating People of Colour Beazley SHE - Successful, High potential, Empowered women in insurance Beazley Proud - Our global LGBTQ+ community Beazley Wellbeing - Supporting employees with their mental wellbeing Beazley Families - Supporting families and parents-to-be We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as: Internal Pathways (helping you grow into an underwriting role) iLearn (our own learning & development platform) LinkedIn Learning Mentorship program External qualification sponsorship Continuing education and tuition reimbursement Secondment assignments The Rewards The opportunity to connect and build long-lasting professional relationships while advancing your career with a growing, dynamic organization Attractive base compensation and discretionary performance related bonus Competitively priced medical, dental and vision insurance Company paid life, and short- and long-term disability insurance 401(k) plan with 5% company match and immediate vesting 22 days PTO (prorated for 1st calendar year of employment), 11 paid holidays per year, with the ability to flex the religious bank holidays to suit your religious beliefs Up to $700 reimbursement for home office setup Free in-office lunch, travel reimbursement for travel to office, and monthly lifestyle allowance Up to 26 weeks of fully paid parental leave Up to 2.5 days paid annually for volunteering at a charity of your choice Flexible working policy, trusting our employees to do what works best for them and their teams Salary for this role will be tailored to the successful individual’s location and experience

The expected compensation range for this position is $65000-$75000 per year plus discretionary annual bonus

Don’t meet all the requirements

At Beazley we're committed to building a diverse, inclusive, and authentic workplace

If you’re excited about this role but your experience doesn’t perfectly align with every requirement and qualification in the job specification, we encourage you to apply anyway

You might just be the right candidate for this, or one of our other roles

We are an equal opportunities employer and as such, we will make reasonable adjustments to our selection process for candidates that indicate that, owing to disability, our arrangements might otherwise disadvantage them

If you have a disability, including dyslexia or other non-visible ones, which you believe may affect your performance in selection, please advise us in good time and we’ll make reasonable adjustments to our processes for you.