Job Description
POSITION TITLE:
Hearing Care Co-ordinator (HCC) -Edmonton, AB
Job Duties and Responsibilities:
Greets customers when they enter
Answer phone/make phone calls for various purposes
Confirm appointments
Schedule appointments for assigned office and/or any applicable out of town clinics
Manage incoming phone calls, deliver and return messages
Outbound calls to our patients for various purposes
Scheduling to maximize test opportunities for the office and any out of town clinics
Order and sell products
General office and administrative duties
Pull charts for customers scheduled for hearing tests or other appointments
Stock shelves (batteries, pamphlets, supplies etc.)
Invoicing for hearing aids and other products or services
Customer information entry into clinical management system
Prepare the out of town clinic schedules for the Hearing Care Professionals to take with them
Receive hearing aid repairs and enter appropriate information into the system
Receive mail, process incoming payments and distribute mail
Mail batteries/supplies on customer request
Mail hearing aids when requested
Perform follow up activities with customers and other leads
Be able to accurately process all clinic forms as they relate to customer care (i.e., customer records, financial forms, and insurance contracts where applicable).
Develop and execute lead generation test opportunities through business networking and outreach within the community
Manage customer database and call list
Submit insurance claims and follow-up with insurance plans where applicable
Manage account receivables and payables
Cash management including making bank deposits and balancing out sales media
Make sales calls to help generate business
Assist the Hearing Care Professionals
Perform a variety of cleaning duties to maintain a clean work environment and clean patient care areas
Follow all Beltone corporate policies and procedures
Desired Qualifications:
High School diploma or equivalent is required
2 years of previous office experience is preferred
2 years of previous sales and customer service experience is preferred
Must be well organized and able to multitask effectively
Must have the ability to communicate effectively in English, verbal and written
Must be proficient in MS Office and possess good computer skills
Must have the ability to sit at a desk for 70%-90% of the work day
Must be self-motivated and highly organized