Back to jobs
Job Description
- Serve as the primary point of accountability, building deep, proactive partnerships with key executives and stakeholders across customer organizations. Apply critical business acumen to understand the customer’s long-term strategic goals (the "Why") and translate these into high-level network requirements that align with GEN's services.
- Represent customers within GEN, systematically gather and channelize requirements, use cases, and feedback to influence internal product development and NPI processes. Proactively shape customer demand toward scalable, standardized services to accelerate velocity and avoid bespoke engineering.
- Define and manage the full life-cycle of the customer partnership. Lead formal, data-driven Business Reviews (QBRs) with executive leadership to demonstrate tangible business value, track service health, and coordinate annual strategic capacity planning.
- Maintain absolute ownership of the overall health of the strategic relationship and successful end-to-end customer outcomes.