Job Description
Position Summary
The Service Supervisor oversees daily front‑end operations to ensure excellent customer service, efficient checkout execution, and compliance with company policies and procedures. This role supports Service Operations leadership by supervising front‑end associates, managing customer flow, and maintaining a positive, service‑focused store environment.
- Supervise daily front‑end operations, including registers, self‑checkout, courtesy desk, and customer service activities
- Lead, coach, and support front‑end associates to meet service, productivity, and performance expectations
- Manage lane coverage, breaks, and workload distribution to ensure efficient customer flow
- Deliver outstanding customer service and resolve customer questions, concerns, and escalations
- Ensure proper cash handling, register accountability, and compliance with cash control procedures
- Enforce company policies related to refunds, ID checks, transactions, and loss prevention
- Support training and onboarding of new front‑end associates
- Monitor cleanliness, organization, and safety of front‑end work areas
- Assist with scheduling, daily checklists, reporting, and administrative tasks as assigned
- Communicate front‑end performance, staffing needs, and operational issues to store leadership
- Uphold safety standards and participate in store‑wide safety and loss prevention initiatives
- Previous retail or customer service experience required
- Prior leadership, lead, or supervisory experience preferred
- Strong customer service, communication, and conflict‑resolution skills
- Ability to multitask and work effectively in a fast‑paced environment
- Cash handling, register, and customer service desk experience preferred
- Ability to stand for extended periods and lift up to 25–50 pounds
- Flexibility to work varying shifts, including nights, weekends, and holidays
- Customer service excellence
- Leadership and accountability
- Operational execution
- Policy and procedure compliance
- Attention to detail
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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