Project Coordinator

Job Purpose

Under the supervision of a Program Manager (including Associate or Senior level), the Project Coordinator is a key member of a project team, working closely with the other project team members, Technical Services, and Quality Assurance. The Project Coordinator supports day-to-day project activities based on predefined production requirements and communicated project scope. As assigned by the manager, the role may be to communicate with clients on day-to-day items such as clarification of work to be performed, project status updates, and provide timelines for delivery. Tasks may include but are not limited to client data management, project set up, scheduling, quote preparation, project file organization, and placing tasks with the Language Delivery (LxD) teams.

The Project Coordinator’s primary responsibility is to coordinate the completion of non-client-facing project activities to assist the Project Manager in the successful execution of client projects. This includes resource allocation and task coordination for a variety of localization projects. The Project Coordinator will actively participate in meetings to discuss open and emerging business issues for assigned accounts and make recommendations for improvements.

About Transform

At RWS, we enable the world’s largest enterprises to communicate with global audiences through cutting-edge language technology, AI-driven solutions, and expert services. Our RWS Transform division empowers organizations to accelerate digital transformation, scale global content, and unlock growth in every market.

Key Responsibilities

• Client ServiceSupports team with regards to client requirements, needs and requests such as asset management, reporting, and meetings.

• Project Management

Engages in standard quote preparation.

Launches and coordinates standard projects which includes functions such as scheduling, resource allocation, and work assignments.

Performs administrative duties which include project closures, Translation Memory updates, and folder structure maintenance.

Produces reports and develops internal post-mortems to help improve processes and reduce risk.

Keeps project schedules on track and ensures on-time delivery.

Ensures projects are completed within budget.

Project work may be reviewed by Project Manager.

• Resource Coordination

Engages with the LxD teams. May create and send POs to resources or provide other support.

Ensures project resources have the necessary tools and information to accomplish tasks.

Alerts resources of schedule or scope changes.

Provides feedback to Supply Chain on resource performance.

• Account Development

Supports Business Development, Marketing, Account Management, and extended teams as necessary.

Supports execution of approved account opportunities and their implementation.

• Teamwork

Supports project team members as necessary to perform and complete daily project tasks.

Makes recommendations for process improvements to have a positive impact on profitability and/or quality.

• Additional duties

Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective completion and delivery of projects.

Skills & Experience

• Strong organizational skills in a fast-paced, deadline-driven environment.
• Ability to prioritize and coordinate competing work demands and maintain composure under pressure.
• Fluent communication skills of written and verbal English.
• Ability to report work orally and in writing as required.
• Ability to understand, apply and use personal computers and software applications.
• A team player who can collaborate effectively with a diverse group of individuals.
• Ability to establish and maintain cooperative working relationships.
• Ability to maintain confidentiality of information regarding company financial and other information.
• Ability to resolve customer service and production issues in a professional and efficient manner.
• Quality focus and detail oriented.
• Works in standard office building environments.
• Four-year college degree or equivalent in Business, English, and Foreign Language, Social or Applied Sciences or related field.
• Successful customer service/account management experience, generally a minimum of one year.
• Translation industry experience (at least one year) strongly preferred.
• Verbal and written fluency in at least one foreign language a plus.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career. 

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

RWS Values 

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

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