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Job Description
About the Role
If finding effective solutions and delivering exceptional service to customers sounds like your kind of job, Canon USA wants to hear your story.
We’re a leader in imaging technology, solutions, and services — and we’re actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment.
In this hands-on role, you’ll provide on-site technical service in a customer-focused, business-critical environment, ensuring peak performance and maximum uptime for Canon devices. This is a daytime, customer-facing role that requires professionalism, reliability, and technical skill.
We’re a leader in imaging technology, solutions, and services — and we’re actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment.
In this hands-on role, you’ll provide on-site technical service in a customer-focused, business-critical environment, ensuring peak performance and maximum uptime for Canon devices. This is a daytime, customer-facing role that requires professionalism, reliability, and technical skill.
Your Impact
In this position, you’ll be accountable for:
- Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon’s Service and Parts Standards.
- Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
- Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property.
- Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site.
- Delivering high levels of customer satisfaction through clear communication and dependable support.
- Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.
- Providing on-site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon’s Service and Parts Standards.
- Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
- Maintaining up-to-date technical information, Field Service Reports, Expense Reports, and Canon property.
- Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on-site.
- Delivering high levels of customer satisfaction through clear communication and dependable support.
- Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.
About You: The Skills & Expertise You Bring
Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 - 26.31 hourly.
This role is eligible for a transportation allowance.
Do you meet these requirements?
- Hold a High School diploma or equivalent experience required.
- Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
- Ability to travel (valid driver's license and acceptable driving record necessary).
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 - 26.31 hourly.
This role is eligible for a transportation allowance.
Company Overview
Workstyle Description
Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.
Posting Tags
#PM19 #LI-FL1
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