Internal Job TitleLoss Recovery Team Manager II, Commercial Auto

At Liberty Mutual Insurance, Claims is not just about processing paper, it's a vital part of satisfying customers, managing company resources and fulfilling Liberty Mutual Insurance's mission of "helping people live safer, more secure lives." You will put your investigative and analytic skills to work; communicating with policyholders, witnesses, legal and medical professionals, and others to gather the critical information necessary for the prompt, fair and equitable resolution of many different types of claims.

Liberty Mutual Insurance is currently hiring for a Loss Recovery management position. In this role you will manage the Recovery professionals that coordinate, investigate, and recover auto-related losses through subrogation and auto arbitration. Your team will identify liable parties, build and present arbitration cases, negotiate settlements with other carriers, and drive timely, accurate recoveries—while providing strong service to policyholders/customers and partnering with Claims and other internal stakeholders to resolve complex liability and coverage disputes.

You will be required to go to the office twice a month If you live within 50-mile radius of one of the listed hub offices (Boston, MA; Westborough, MA; Plano,

TX; Suwanee, GA; Indianapolis, IN; Hoffman Estates, IL; Lake Oswego, OR; Las Vegas, NV, Chandler, AZ or Weatogue, CT). This policy is subject to change. We will consider a remote candidate if you do not live within 50-miles of one of these offices.

Responsibilities:

• Drive business strategies and operating objectives including, meeting or exceeding recovery objectives, creating a business and financial plan and introducing new protocols.
• Develop, manage and directs staff to ensure the delivery of loss recovery services and products.
• Establish work standards and best practices and maintain relationships with customers.
• Review and assign catastrophic cases and monitor QMC process as needed.
• Act as a technical expert and resource for staff, which includes usually maintaining the highest level of authority within department. Refer problems and issues out of authority level to Manger if needed. Will assist claims managers and other departments with new business and renewal presentations and periodic service calls.
• Ensure appropriate compliance with all legislation, state specific laws, corporate policies, and programs
• Develop training tools and presentations for both loss recovery staff and branch offices.