Officer, Ops - PB & WMO (WM Operations - Settlement) MY

This role is responsible for ensuring effective operations related to private banking or wealth management products while maintaining compliance with regulatory requirements, internal policies. 

Operational Excellence & Improvements 

• No operational lapses / errors resulting in monetary & reputable loss.
• No nearly missed incidents during the year.
• Provide support during implementation of project, system enhancement, and re-engineering initiatives to improve efficiencies.
• Adhere to the Bank’s Policies & Procedures, and regulators’ guidelines when conducting operations process.
• Achieve zero regulatory breaches/ non-compliance.
• Adhere to bank’s archival policy with proper safekeeping and record of documents.

Improve Internal Client Satisfaction

• Achieve improvement in department rating at Internal Customer Satisfaction Survey Result and stakeholder’s feedback.
• Able to meet all of the agreed SLAs throughout the year by delivering quality services.
• Achieve zero incident of complaints.
• Able to provide excellent services by demonstrating high standard of job professionally.

People Development

• Identify and learn new areas/ products and to take on the new roles and responsible.
• Attend and complete all mandatory training.