Associate Director, Operations

Company description Zenith is a full-service media agency with capabilities and expertise across all channels and disciplines. Zenith is part of Publicis Media, the #1 media buying network in the Americas and #2 globally. As “The ROI Agency,” Zenith’s expertise lies in driving real, tangible business outcomes, not just media metrics, that will have a measurable effect on our clients’ business. Every investment we make has an ROI mindset—not just for our clients, but for our agency at large. We’re focused on driving the maximum value for our people, our capabilities and our media investments for some of the world’s leading brands. Overview The Global Media Operations team supports client-specific work across Strategy, Investment, and Account teams, while managing critical operational functions across financials, commercial processes, and day-to-day business management. This role is a key member of a lean, agile global operations team supporting 30+ markets. You will act as a central connector across regions—ensuring consistency, compliance, and efficiency in global processes and ways of working. With exposure across Client, Finance, and Commercial Operations, this role is ideal for a highly organized, detail-oriented operator who thrives in fast-paced, structured environments and is motivated to improve how teams work at scale. Responsibilities · Serve as a central coordinator across global and regional teams to ensure alignment on processes, deliverables, and timelines · Partner with Global Strategy, Regional Leads, and account teams to support day-to-day operations and client deliverables · Build strong working relationships across markets and functions to enable seamless collaboration Process, Compliance & Governance · Drive adherence to global processes, standards, and ways of working across all markets · Identify and implement process improvements to enhance efficiency, consistency, and scalability · Support audit readiness and compliance with client billing, financial, and operational requirements · Track and enforce regional compliance, escalating issues where needed Financial & Commercial Operations · Support financial operations including spend tracking, reporting validation, billing inputs, and hours tracking · Assist with commercial operations such as scope management, fee tracking, and staff planning inputs · Ensure accuracy and consistency across financial and operational data Reporting & Data Management · Validate and manage global media spend data to ensure accuracy and consistency across systems · Improve clarity and usability of reporting outputs for internal and client stakeholders · Partner with teams to ensure strong data governance and quality control standards Systems, Tools & Enablement · Oversee and support key agency tools and platforms (e.g., Mediaocean, reporting systems, collaboration tools) · Manage system structures including hierarchies, access, and data integrity · Lead tool adoption, training, and ongoing support for global teams · Act as a subject matter resource for system-related troubleshooting and best practices AI & Ways of Working Innovation · Support adoption of AI-enabled tools and workflow automation across operations teams · Partner with cross-functional teams to promote responsible AI usage and best practices · Identify opportunities to streamline workflows through automation and emerging technologies Project Management · Manage multiple concurrent projects, priorities, and stakeholders in a lean team environment · Coordinate workflows to ensure timely, accurate, and high-quality execution · Proactively identify risks and remove blockers to keep initiatives on track Qualifications Basic Requirements · 6–10 years of experience in operations, media, project management, or a related field within a fast-paced environment · Demonstrated experience driving or improving operational workflows, including process standardization and compliance · Strong project management capabilities, with the ability to manage multiple priorities simultaneously · High attention to detail, particularly with financial data, reporting, and operational accuracy · Experience working in global or multi-market environments and coordinating across time zones · Excellent written and verbal communication skills, including documentation and presentations · Advanced proficiency in Microsoft Office and/or Google Workspace (especially Excel/Sheets and PowerPoint/Slides) · Bachelor’s degree required Nice to Have · Experience supporting financial operations (billing, audits, or commercial tracking) · Exposure to AI tools, automation pilots, or workflow optimization initiatives · Familiarity with AI governance or responsible use frameworks · Prior experience in agency or media operations teams Systems & Tools · Google Workspace & Gemini · Microsoft Office & Copilot · Mediaocean (Prisma, MBox) · Slack and collaboration tools Additional information Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent. Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off. If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected]. All your information will be kept confidential according to EEO guidelines. Compensation Range: $97,375.00 - $155,961.00. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. Veterans Encouraged to Apply Compensation Range: USD $97,375.00 - USD $155,961.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 7/6/2026.

Basic Requirements · 6–10 years of experience in operations, media, project management, or a related field within a fast-paced environment · Demonstrated experience driving or improving operational workflows, including process standardization and compliance · Strong project management capabilities, with the ability to manage multiple priorities simultaneously · High attention to detail, particularly with financial data, reporting, and operational accuracy · Experience working in global or multi-market environments and coordinating across time zones · Excellent written and verbal communication skills, including documentation and presentations · Advanced proficiency in Microsoft Office and/or Google Workspace (especially Excel/Sheets and PowerPoint/Slides) · Bachelor’s degree required Nice to Have · Experience supporting financial operations (billing, audits, or commercial tracking) · Exposure to AI tools, automation pilots, or workflow optimization initiatives · Familiarity with AI governance or responsible use frameworks · Prior experience in agency or media operations teams Systems & Tools · Google Workspace & Gemini · Microsoft Office & Copilot · Mediaocean (Prisma, MBox) · Slack and collaboration tools

· Serve as a central coordinator across global and regional teams to ensure alignment on processes, deliverables, and timelines · Partner with Global Strategy, Regional Leads, and account teams to support day-to-day operations and client deliverables · Build strong working relationships across markets and functions to enable seamless collaboration Process, Compliance & Governance · Drive adherence to global processes, standards, and ways of working across all markets · Identify and implement process improvements to enhance efficiency, consistency, and scalability · Support audit readiness and compliance with client billing, financial, and operational requirements · Track and enforce regional compliance, escalating issues where needed Financial & Commercial Operations · Support financial operations including spend tracking, reporting validation, billing inputs, and hours tracking · Assist with commercial operations such as scope management, fee tracking, and staff planning inputs · Ensure accuracy and consistency across financial and operational data Reporting & Data Management · Validate and manage global media spend data to ensure accuracy and consistency across systems · Improve clarity and usability of reporting outputs for internal and client stakeholders · Partner with teams to ensure strong data governance and quality control standards Systems, Tools & Enablement · Oversee and support key agency tools and platforms (e.g., Mediaocean, reporting systems, collaboration tools) · Manage system structures including hierarchies, access, and data integrity · Lead tool adoption, training, and ongoing support for global teams · Act as a subject matter resource for system-related troubleshooting and best practices AI & Ways of Working Innovation · Support adoption of AI-enabled tools and workflow automation across operations teams · Partner with cross-functional teams to promote responsible AI usage and best practices · Identify opportunities to streamline workflows through automation and emerging technologies Project Management · Manage multiple concurrent projects, priorities, and stakeholders in a lean team environment · Coordinate workflows to ensure timely, accurate, and high-quality execution · Proactively identify risks and remove blockers to keep initiatives on track