Quality Analyst (Vietnamese Speaking) - Account & Youth Safety - Kuala Lumpur

The Account Safety team takes on a critical role in ensuring platform safety on TikTok's account's domains, and user experience. By proactively addressing & reviewing safety concerns and enhancing operational efficiency, the team ensures TikTok's mission of providing a safe, smooth, and enjoyable experience for users worldwide.

This role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities: •⁠ ⁠Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects for the Vietnam Market, and develop a best practice model for maintaining high performance on those projects. •⁠ ⁠Facilitate regular calibration meetings with stakeholders to maintain knowledge & quality standards, and provide feedback on implementation and execution. •⁠ ⁠Work closely with the Policy POC to disseminate policy updates and knowledge to your teams, and facilitate efficient & timely communication of policy questions between all internal & external stakeholders. •⁠ ⁠Perform daily audits on Vietnam Content and provide analysis of errors and feedback to respective teams. •⁠ ⁠Compile & deliver regular performance data reports to SME & management teams as required. •⁠ ⁠Conduct regular RCA escalations through the relevant process. •⁠ ⁠Identify and assess areas for performance improvement across the Vietnam Market, and be solution driven and proactive in delivering these solutions. •⁠ ⁠Participate in or lead policy briefings to ensure any changes are consistent and in line with regional cultural, socio, geographical and political conditions for the Vietnamese Market. •⁠ ⁠Balance efficient delivery of tasks in each queue through relevant platforms such as TCS or Rock Appeal. •⁠ ⁠Be able & willing to support or backfill temporary gaps in market support. •⁠ ⁠Be able to support the internal onboarding team to further develop onboarding training SOP's & materials, as well as ongoing legacy planning. •⁠ ⁠Perform regular queue content moderation for the Vietnam Market, or participate in knowledge quizzes when required, to maintain policy implementation skills. •⁠ ⁠Design/help to design a training plan and implement it according to the timeline

Minimum Qualifications •⁠ ⁠Fluency in Vietnamese is required as the role requires interacting with Vietnamese content and Vietnamese-speaking stakeholders, fluency in English is also required as it is the working language. •⁠ ⁠A fast learner who has the ability to embrace a fast-paced working environment.

Preferred Qualifications •⁠ ⁠Experience in Content Moderation/Content Quality/Content Safety/Labeling/Annotation will be an added advantage. •⁠ ⁠Demonstrate a broad understanding of our business needs, strategic thinking skills and ability to make good decisions in complex situations. •⁠ ⁠Familiar with the business logic of moderation/ Audit and working mode of the upstream and downstream teams. •⁠ ⁠Comfortable reporting to, or collaborating with, a broad range of XFN partners. •⁠ ⁠Presentation skills, communication and interpersonal skills.