Guest Experience Ambassador 1 - Guest Experience - FT - Evening

Position Status:

Full time

Shift:

Second Shift (Evenings - Less than 12 hours per shift) (United States of America)

Hours per week:

40

Job Information
Exemption Status: Non-Exempt

A Brief Overview
The position will provide a safe and friendly atmosphere by watching and ensuring safety of all patients and visitors entering assigned facility and screening procedures are followed by visitors and team members. Team Member will present an observant, friendly, helpful first impression to anyone entering and exiting the hospital or health center. Position will watch for safety risks (falls etc.) cleaning spills, screening guests, managing first impression of space. Roles include greeter, patient escort, and lobby information/guest assistance.

Education Qualifications

• High School Diploma / GED Preferred

Experience Qualifications

• Experience in a customer service-related job. Required
• Experience in a patient care. Preferred

What you will do

• Act as a resource person providing a welcoming experience upon arrival and departure through education, guidance, direction and screening.
• Assist visitors and answer telephone inquiries regarding patient room numbers, location of various departments within the medical center.
• Welcome everyone at the designated entrance. Safely assist guests to their destination via walk or wheelchair escort. This includes safe transport of customer from a car parked at entrance.
• Use scripting as outlined in training to convey a consistent message.
• Train new volunteers.
• Check for any broken or unsafe wheelchair. Label as broken and take to Facilities Management.
• Maintain a well-kept lobby.
• Assist in offering and helping to carry guests belongings.
• Provide routine sanitation of wheelchairs and other high touch surfaces.
• Contact Security Department if a guest becomes injured.
• Ensure all oxygen tanks left at main entrance are properly taken to a nursing floor for storage.
• Communicate any concerns to Supervisor.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility
• 
  
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Frequently 3-5 Hours
• Climbing (Stairs): Frequently 3-5 Hours
• Crouching: Frequently 3-5 Hours
• Eye/Hand/Foot Coordination: Continuously greater than 5 hours
• Feeling: Continuously greater than 5 hours
• Grasping (Fine Motor): Continuously greater than 5 hours
• Grasping (Gross Hand): Continuously greater than 5 hours
• Handling: Continuously greater than 5 hours
• Hearing: Continuously greater than 5 hours
• Kneeling: Frequently 3-5 Hours
• Lifting: Frequently 3-5 Hours up to 25 lbs
• Pulling: Continuously greater than 5 hours up to 25 lbs
• Pushing: Continuously greater than 5 hours up to 25 lbs
• Reaching (Forward): Continuously greater than 5 hours up to 25 lbs
• Reaching (Overhead): Continuously greater than 5 hours up to 25 lbs
• Repetitive Motions: Continuously greater than 5 hours
• Sitting: Continuously greater than 5 hours
• Standing: Continuously greater than 5 hours
• Stooping: Frequently 3-5 Hours
• Talking: Continuously greater than 5 hours
• Walking: Continuously greater than 5 hours

Physical Demand Comments:
The ability to transport patients/visitors by wheelchair, pushing up to 250 lbs.

Working Conditions

• Combative Patients: Occasionally 1-3 Hours
• Extreme Temperatures: Frequently 3-5 Hours
• Infectious Diseases: Occasionally 1-3 Hours
• Noise/Sounds: Continuously greater than 5 hours
• Other Atmospheric Conditions: Continuously greater than 5 hours
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.