Job Description
At ERCOT, our diverse and dynamic work environment provides a platform on which employees can work together to build the future of the Texas power grid and wholesale market utilizing the latest technologies and resources. We encourage you to join our talented, dedicated workforce to develop world-class solutions for today and tomorrow’s energy challenges while learning new skills and growing your career.
ERCOT is committed to fostering inclusion at all levels of our company. It is the cornerstone of our corporate values of accountability, leadership, innovation, trust, and expertise. We know that individuals with a wide variety of talents, ideas, and experiences propel the innovation that drives our success. An inclusive and diverse workforce strengthens us and allows for a collaborative environment to solve the challenges that face our industry today and in the future.
JOB SUMMARY
The Web Content Manager provides a broad range of support to the market and the organization across ERCOT's digital presence. This includes ERCOT.com and other ERCOT websites, the ERCOT mobile app, and social media channels such as X and Facebook, supporting the communication of information to the market and the public. This role performs operational analysis and support of ERCOT online content distribution, establishes and maintains content ownership and content management processes per best practices, and creates and consistently improves upon workflow for site content. The Web Content Manager also analyzes site data and traffic to maximize the online impact of all initiatives.
JOB DUTIES
Independently manages web content publication cycles including scheduling, review, and sign-off coordination
Contributes to business and project implementation supporting the further development of ERCOT's websites
Conducts content audits and reviews of artifacts, translating findings into actionable recommendations
Establishes and enforces content aging standards in compliance with Records Management and Protocol/binding document requirements
Applies user-centered design, usability principles, and heuristics to web content and navigation
Analyzes site design and content and recommends improvements related to graphic design, layout, navigation, and copy
Supports the development of proficiency standards for external and internal UIs of ERCOT systems
Trains users on the CMS, covering both processes and tools
Works with ERCOT business groups to develop a consistent brand/image, increasing visibility and inbound traffic
Builds and maintains interdepartmental relationships to support content initiatives
Analyzes web analytics and site traffic data, reporting findings and trends to leadership
Analyzes and documents business requirements; participates in testing efforts for operational and project system changes
Create and edit graphics using Adobe Creative Suite (Illustrator, Photoshop, InDesign)
Build branded Excel charts and data visualizations aligned to ERCOT standards
Design and apply branding to PowerPoint presentations for internal and external audiences
Independently design infographics, icons, and custom graphics that translate complex market and operational data into clear visual stories
Build complete PowerPoint presentations from outline to final deliverable, including custom layouts, animations, transitions, and embedded data visualizations
Apply typography, color theory, and layout principles to ensure visual consistency across web, social, and presentation assets
Manage social media content calendars, draft and publish posts across LinkedIn, X, and other ERCOT channels, and monitor engagement metrics
EXPERIENCE
Level 2: Requires minimum 2 years job related work experience in excess of degree requirements
Prefer HTML, CSS, Content management for a highly visible website
Prefer web publishing experience
Prefer web design and user experience (UX) background
Prefer hands-on experience with Adobe Creative Suite (Illustrator, Photoshop, InDesign) and other graphic design tools
Prefer demonstrated experience designing professional PowerPoint presentations and data visualizations for business or executive audiences
Prefer experience posting and managing content on social media platforms (LinkedIn, X, etc.) and/or developing social media strategy, content calendars, and engagement analytics
EDUCATION
Bachelor's Degree : MIS, Computer Science, Business, or related field (Required)
or a combination of education and experience that provides equivalent knowledge to a major in such fields is required
WORK LOCATION – Taylor, TX & Austin:
- Employees will be required to be on-site in Taylor, TX at minimum 2 days per week, or more, as needed based on the business needs as determined by management
- On-site schedules are flexible or may be rotated based on business needs as determined by the Manager
- Remote work is required to be performed from your Texas residence.
- Employees may opt to work on-site more than required or 100% of the time
The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities. It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned. This job description is not intended to create a contract of employment with ERCOT. Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-DN.
ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.
Expected Salary Range:
$74,000 - $102,000