The Warwick Ambassador - Guest Service Agent
Job Description
The Warwick Hotel Rittenhouse Square – A Tribute Portfolio Hotel
Philadelphia, PA
The Warwick Hotel Rittenhouse Square is seeking a polished, service-driven Guest Service Agent to join our Front Office team.
As the first and last point of contact for our guests, the Guest Service Agent plays a critical role in delivering an exceptional arrival and departure experience. We are looking for individuals who are warm, detail-oriented, and passionate about hospitality.
What You’ll Do
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Welcome and acknowledge guests promptly and professionally
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Execute check-in and check-out procedures efficiently (within brand time standards)
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Verify identification and payment method in compliance with hotel policies
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Recognize and thank Marriott Bonvoy Elite members for their loyalty
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Offer enrollment to non-members
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Provide room details discreetly and maintain guest privacy
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Offer luggage assistance and provide hotel orientation when appropriate
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Resolve guest concerns with urgency and professionalism
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Monitor and process mobile check-outs
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Maintain seamless communication with all hotel departments
What We’re Looking For
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Previous hotel front desk or guest service experience preferred
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Strong communication and problem-solving skills
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Ability to multitask in a fast-paced environment
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Knowledge of Opera, Lightspeed, or similar PMS systems preferred
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Flexible availability, including weekends and holidays
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Professional appearance and business attire required
Why Join Us?
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Work in a historic, full-service hotel in the heart of Center City
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Be part of a globally recognized Marriott Tribute Portfolio property
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Opportunities for career growth within Marriott International
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Competitive pay and hotel benefits
If you are passionate about creating memorable guest experiences and take pride in delivering exceptional service, we invite you to apply.