Payment Solutions Representative (Collections)

- High school graduate or equivalent.  Associate’s degree in a related field is preferred - Three to five years of collection or related experience; understanding or experience with   financial institution products and services preferred. - Must have exceptional customer service skills and interviewing skills including the ability to assess customer needs, meet the quality of standards of Michigan First, and provide member satisfaction.  Uses a wide range of communication skills to deal effectively with members and team members.  Listens and responds effectively when dealing with challenging situations; dealing with requests for assistance; and responding to questions or concerns.  Is able to clarify member concerns and respond as...