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Job Description
Job Id:
946
# of Openings:
1
What You Bring to the Team
Working Conditions
Most functions will be performed at the KC Campus for Animal Care in Swope Park. Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Must be able to balance long periods of sitting at a desk, lift up to 50 lb., while also sustaining periods of standing, bending, stooping, reaching, and animal handling and restraint for various activity levels in an animal shelter-type setting.
Qualifications
Application Process
Qualified Applicants, please submit the following via the Careers section of our website at www/KCPetProject.org/careers:
Job Title: Retail and Cafe Supervisor
Department: Development
Reports to: Chief Development Officer
Category: Full-Time, Salary-Exempt
Compensation: $44,000 - $50,000/year
Supervises: Retail & Barista Staff
Schedule: TBD
About KC Pet Project
KC Pet Project is a 501(c)(3) nonprofit organization that operates Kansas City, Missouri's municipal shelter in Swope Park, maintains a satellite location in Zona Rosa, and partners with pet retail stores across the KC Metro, serving over 16,000 pets annually. We continue to build on our national reputation as an innovative leader in animal welfare with our progressive, lifesaving programs and support services. We have sustained a lifesaving rate above 90% for more than a decade, and we are passionate about creating a caring, safe, and humane community for the people and pets of Kansas City and the surrounding region.
About the Position
You are a key partner in the daily operational success of our guest spaces. In this supervisor role, you will keep both the retail store and our small coffee shop/cafe running smoothly by taking ownership of team scheduling, inventory tracking, and daily product ordering under the direction of the Chief Development Officer. While your primary focus is coordinating the floor, scheduling, and ordering, you will also maintain a high-energy, welcoming environment to ensure every visitor, café guest, and new pet owner has an excellent experience. You will also serve as a vital support system for the lobby, assisting the Adoptions Team to ensure a smooth, friendly experience for everyone who walks through our doors.
We are hiring a full-time Retail and Cafe Operations Supervisor who will report to the Chief Development Officer.
Daily Responsibilities
Department: Development
Reports to: Chief Development Officer
Category: Full-Time, Salary-Exempt
Compensation: $44,000 - $50,000/year
Supervises: Retail & Barista Staff
Schedule: TBD
About KC Pet Project
KC Pet Project is a 501(c)(3) nonprofit organization that operates Kansas City, Missouri's municipal shelter in Swope Park, maintains a satellite location in Zona Rosa, and partners with pet retail stores across the KC Metro, serving over 16,000 pets annually. We continue to build on our national reputation as an innovative leader in animal welfare with our progressive, lifesaving programs and support services. We have sustained a lifesaving rate above 90% for more than a decade, and we are passionate about creating a caring, safe, and humane community for the people and pets of Kansas City and the surrounding region.
About the Position
You are a key partner in the daily operational success of our guest spaces. In this supervisor role, you will keep both the retail store and our small coffee shop/cafe running smoothly by taking ownership of team scheduling, inventory tracking, and daily product ordering under the direction of the Chief Development Officer. While your primary focus is coordinating the floor, scheduling, and ordering, you will also maintain a high-energy, welcoming environment to ensure every visitor, café guest, and new pet owner has an excellent experience. You will also serve as a vital support system for the lobby, assisting the Adoptions Team to ensure a smooth, friendly experience for everyone who walks through our doors.
We are hiring a full-time Retail and Cafe Operations Supervisor who will report to the Chief Development Officer.
Daily Responsibilities
- Cafe & Retail Scheduling: Coordinate and create the shift schedules for the Retail and Barista team to ensure both the retail floor and the coffee shop are adequately staffed during operating hours.
- Cafe & Retail Shift Coverage: Provide direct shift coverage on the floor in the retail store or coffee shop during regularly scheduled shifts, as well as taking responsibility for additional coverage during team time-off, unplanned absences, or high-volume periods to ensure continuous, seamless operations.
- Ordering & Inventory Control: Monitor retail and cafe inventory levels (including coffee, food items, and paper goods), track stock, and place replenishment orders for approved products within established budgets.
- Cafe & Retail Floor Ownership: Oversee the daily flow of the retail space and the coffee shop, ensuring point-of-sale transactions and cash handling are handled with accuracy.
- Volunteer Mentorship: Guide and support volunteers by delegating daily tasks, onboarding them to the schedule, and providing guidance on customer service.
- Adoption Support & Education: Assist new pet owners by providing education-based product recommendations that support long-term pet success.
- Lobby Collaboration: Partner with the Canine Adoptions team to assist with the Welcome Desk as needed, helping visitors navigate the space and ensuring a warm atmosphere.
- Merchandising: Keep retail and cafe displays stocked, clean, and organized, using pre-determined pricing and layouts to help reach sales goals.
- Safety & Health Stewardship: Maintain a clean, safe environment that complies with food safety standards; ensure visitors follow shelter protocols, such as maintaining proper distance between personal pets.
- Dynamic Support: Actively step in to serve guests as a Barista to support the shelter's Roasterie Cafe, and perform other duties as assigned.
What You Bring to the Team
- Organizational Skills: Strong attention to detail with the ability to manage schedules, track inventory, and handle routine ordering processes for multiple spaces.
- A "Helpful First" Mindset: A naturally warm and friendly demeanor, even when the retail or cafe environment is fast-paced or busy.
- Independence & Initiative: The ability to work independently, manage your time effectively, and see what needs to be done without constant supervision.
- Communication Skills: Strong verbal and written skills to engage effectively with staff, volunteers, and the public.
- Adaptability: Readiness to work a varying schedule that includes one weekend day, holidays, and varying shifts to accommodate team coverage needs.
Working Conditions
Most functions will be performed at the KC Campus for Animal Care in Swope Park. Potential exposure to zoonotic diseases, high noise levels, extreme temperatures, hazardous chemicals, and sharp objects. Must be able to balance long periods of sitting at a desk, lift up to 50 lb., while also sustaining periods of standing, bending, stooping, reaching, and animal handling and restraint for various activity levels in an animal shelter-type setting.
Qualifications
- Experience: High School Diploma and at least 6 months prior customer service experience is required. Previous experience with scheduling, retail inventory, or food/beverage environments is highly preferred.
- Certifications: Willingness and ability to obtain a Kansas City, Missouri Food Handlers card within the first 60 days of employment.
- Physical Ability: Must be able to stand for long periods, lift up to 50 lbs to handle large product and cafe orders that arrive on pallets.
- Emotional Resilience: Ability to navigate the unique emotional landscape of animal welfare.
- Attendance: A proven history of reliability and excellent attendance, essential for maintaining a stable operational schedule and providing shift coverage.
Application Process
Qualified Applicants, please submit the following via the Careers section of our website at www/KCPetProject.org/careers:
- Include a resume that includes past employers, dates, and professional accomplishments.
This job description is not intended to be an exhaustive list of all duties, responsibilities, skills, efforts or working conditions or qualifications associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise or to require that other or different tasks be performed when circumstances change, for example, emergencies, changes in personnel, workload, or technological breakdowns in departments.
06/2026
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